Savannah Watson
Shelbyville
Summary
Detail-oriented financial services professional with experience in high-volume contact center environments. Resolves complex member concerns, processes financial transactions, maintains account security, and navigates multiple banking systems efficiently. Committed to enhancing member experience by promoting digital banking services and delivering accurate, friendly support.
Overview
5
5
years of professional experience
Work History
Contact Center Representative
Ascend Federal Credit Union
Tullahoma
11.2025 - Current
- Deliver exceptional service to members over the phone in a fast-paced contact center environment.
- Handle up to 100 member calls per day while maintaining professionalism, accuracy, and efficiency.
- Assisted members with account maintenance, ensuring accurate and up-to-date personal information.
- Researched accounts and resolved member concerns, upholding confidentiality and enhancing member trust.
- Process loan payments, internal account transfers, and financial transactions.
- Navigate multiple banking systems to efficiently complete member requests.
- Prepared dispute documentation for unauthorized or incorrect transactions, facilitating prompt resolution.
Barista
Dunkin' Donuts
Shelbyville
05.2025 - 11.2025
- Delivered exceptional customer service in high-volume settings, enhancing customer satisfaction.
- Crafted food and beverages to meet quality standards, ensuring consistency and taste.
- Collaborated with team members to enhance service efficiency during busy shifts. with team members during peak hours.
- Operated POS systems and handled cash accurately.
Administrative Assistant / Data Entry
Bennett Trucking
Shelbyville
06.2024 - 06.2025
- Organized records and administrative documentation for easy access and retrieval.
- Entered shipment and payment information to ensure timely processing.
- Provided shipment updates to drivers to facilitate on-time deliveries.
Machine Design Drafter Intern
Jacobs Technology
Tullahoma
09.2022 - 01.2024
- Collaborated with engineers on machine part drawings and documentation.
- Assisted with 3D printing projects in the engineering department.
- Streamlined organization and maintenance of engineering files for easy access.
Lifeguard
City of Shelbyville Parks & Recreation
Shelbyville
05.2021 - 04.2023
- Responded to emergencies swiftly, providing immediate assistance and maintaining a safe environment.
- Ensured patron safety by actively monitoring pool area and enforcing facility policies.
- Collaborated effectively with team members to ensure smooth operations.
Education
Some College (No Degree) - Business Management
Motlow State Community College
Tullahoma, TNSkills
- Member Service
- Digital Banking Support
- Financial Transactions
- Account Maintenance
- Data Entry
- Microsoft Office
- Attention to Detail
- Problem Solving
- Communication
- Teamwork
- Time Management
- Confidentiality
- Customer service
- Account maintenance
- Transaction processing
- Time management
- Attention to detail
- Effective communication
- Problem solving
- Data organization
- Call handling
- Workload management
Timeline
Contact Center Representative
Ascend Federal Credit Union
11.2025 - Current
Barista
Dunkin' Donuts
05.2025 - 11.2025
Administrative Assistant / Data Entry
Bennett Trucking
06.2024 - 06.2025
Machine Design Drafter Intern
Jacobs Technology
09.2022 - 01.2024
Lifeguard
City of Shelbyville Parks & Recreation
05.2021 - 04.2023
Some College (No Degree) - Business Management
Motlow State Community College