Tammy Goins-Finch

Supervisor

A-Team Services Inc.

04.2006 - 06.2025

Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
Managed staff of 9 housekeepers.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Investigated customer complaints promptly, seeking timely resolutions to maintain a positive environment.
Completed schedules, shift reports, and other business documentation.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
Maintained high safety standards to ensure secure workplace for all employees.
Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
Evaluated staff performance and provided coaching to address inefficiencies.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.