Summary
Overview
Work History
Education
Skills
Work Availability
Interests
Work Preference
Accomplishments
Timeline

Sayble Jones

Spring Hill

Summary

Dynamic server with extensive hospitality service expertise at The Cheesecake Factory, recognized for enhancing customer satisfaction through personalized service and relationship management. Proven ability to increase sales through suggestive selling and maintain high standards of dining area cleanliness. Adaptable team player skilled in multitasking and problem-solving during high-volume dining experiences.

Overview

8
8
years of professional experience

Work History

Server

The Cheesecake Factory
06.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.

Server

Legends
04.2019 - 05.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.

Server

Dad’s Pizzeria
03.2017 - 2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Built rapport with guests to enhance their dining experience and encourage return visits.

Education

Bachelor Social Work -

Middle Tennessee State University, Murfreesboro, TN

Associate Psychology -

Columbia State Community College, Columbia, TN
2024

Skills

  • Hospitality service expertise
  • Menu memorization
  • Food running
  • High volume dining
  • Team collaboration
  • Suggestive selling
  • Relationship management
  • Allergy awareness
  • Menu presentation
  • Daily specials memorization
  • Food inspection
  • Wine service
  • Shift management
  • Special dietary requirements
  • Liquor, wine, and food service
  • Calm demeanor
  • Positive guest interactions
  • POS operation
  • Server training
  • Team player
  • Warm and friendly
  • Adaptable and flexible
  • Reliable and responsible
  • Multitasking
  • Team leadership
  • Problem-solving
  • Excellent communication

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Writing

Traveling

Family time

Church

Work Preference

Work Type

Full Time

Important To Me

Flexible work hours4-day work week

Accomplishments

  • Hospitality Hero
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] through effectively helping with [Task].

Timeline

Server - The Cheesecake Factory
06.2023 - Current
Server - Legends
04.2019 - 05.2023
Server - Dad’s Pizzeria
03.2017 - 2019
Middle Tennessee State University - Bachelor Social Work ,
Columbia State Community College - Associate Psychology ,
Sayble Jones