MS office(advance excel, power point and word)
S.B SANDHIYA
Team Lead
Chennai
Summary
Experienced professional with 7.5 years of expertise in dispute and chargeback resolution in the financial services industry. Proven track record of effectively managing operations for efficient business delivery and increased customer value. Demonstrated ability to resolve complex issues, ensuring client satisfaction, while maintaining exceptional accuracy and attention to detail. Adept at navigating challenging situations and collaborating with cross-functional teams to achieve optimal outcomes.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Team Lead
TATA CONSULTANCY SERVICE
07.2017 - Current
- Assisted in recruitment to build team of top performers.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Educated staff on organizational mission and goals to help employees achieve success.
- Educate the SOP update to the team
- Enhanced team productivity by providing ongoing training and coaching to Customer Service Representatives.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Education
Bachelor of Arts - Accounting And Finance
SRM University
Chennai, India 04.2001 -
Skills
Performance monitoring
Process improvement
Coaching and mentoring
Quality control
Performance improvement
Operations management
Regulatory compliance
Production monitoring
Customer focus
Schedule management
Diversity and inclusion
Talent acquisition
Influencing skills
Budget management
Loss prevention
Employee training
Analytical thinking
Documentation and reporting
Client support
Work Planning and Prioritization
Shift scheduling
Onboarding and orientation
SMART goals
Flexible schedule
Team assessment
Data analysis
Multitasking Abilities
Summary
Proven track record of managing and guiding teams to resolve complex disputes while ensuring compliance with industry standards and internal policies. Adept at process improvement, risk management, and stakeholder communication. Recognized as a trusted Subject Matter Expert (SME) in the dispute resolution process with strong attention to detail and a commitment to excellence now playing key role as team lead.
Certification
Cards in Operation certification in IIBF
Software
Tally ERP9
Timeline
Advance in Excel
08-2022
Cards in Operation certification in IIBF
01-2021
Tally
07-2017
Team Lead
TATA CONSULTANCY SERVICE
07.2017 - Current
Bachelor of Arts - Accounting And Finance
SRM University
04.2001 -
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