Scott Dew
Nashville
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Achieved a 4.5 rating in customer satisfaction while managing diverse portfolios. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Expert in quality management systems and document control, fostering continuous improvement and strong corrective actions to enhance operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Quality Manager
Faurecia Interior Systems
11.2018 - 03.2025
- Launched Greenfield plant with customer focus mindset to support 100% vertical launch to GM.
- Developed Premium Mindset team with hourly employees to push upwards to plant management
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Increased customer satisfaction through uplifting service projects
- Maintained Total Customer Satisfaction via strong customer intimacy and supported by performance
- Managed a complex and diverse customer portfolio (BMW, Ford, GM, Mercedes, NIssan, Volvo, VW)
- Sustained a 4.5 rating in the 5 Star Customer App
- Lead team through problem solving methodology to ensure strong corrective actions in place to prevent reoccurrence.
- Managed and archived quality documentation and document control system.
- Participated in internal and external quality audits for IATF 16949, ISO14001, FES, VDA 6.3, TISAX, CQC, S/R.
- Supervised Quality lab to ensure instrument/gage calibration and COP testing was done on time with proper reactions if NOK.
- Improved quality processes through strict implementation of FES system for increased efficiency and effectiveness.
- Built a diverse, customer focused team of 14 that included plant staff and liaisons.
NAI CBU Customer Quality Director
Faurecia Interior Systems
06.2017 - 11.2018
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Oversaw new launches in the NAI CBU (European and EVs)
- Managed an international team of 15
- Developed budgets for upcoming business needs to appropriately support new launches.
- Ensured APQP process was adhered to and milestones were met on time
- Supported plants launching new programs
Quality Manager
Faurecia Interior Systems
04.2015 - 06.2017
- Oversaw 2 plants quality systems, customers and staff.
- Maintained ISO/TS16949 Certification for two plants.
- Managed a team of 15 - 6 QEs, 1 SQE, 1 Lab Supervisor, 3 floor techs, 4 interns
- Maintained a 6MR customer PPM of 5
- Sustained ‘A’ rating for FES audit (Internal quality system)
- Safety and Regulatory representative for plant.
- Maintained an ‘A’ rating for Safety and Regulatory audit.
- Lead team through problem solving methodology to ensure strong corrective actions in place to prevent reoccurrence.
- Managed and archived quality documentation and document control system
- Supervised Quality lab to ensure instrument/gage calibration and COP testing was done on time with proper reactions if NOK
Quality Manager
Faurecia Interior Systems - Masonic Plant
09.2013 - 04.2015
- Successfully launched the Chrysler UF program with no major issues at SHAP
- Assisted in converting a non JIT plant into a JIT plant with no interruptions to customer delivery
- Obtained first ISO/TS16949 Certification for the plant
- Staffed and managed a team of 4 - 2 QEs, 1 floor tech, 1 intern
- Maintained external 6MR customer PPM of 3 through launch of new program and plant
- Secured a 40% rating for FES audit - Average first time score is 20% (Internal quality system)
- Repaired damaged customer relationship with GM LGR facility resulting in less PRRs
- Implemented consigned part scrap management system
- Initiated a supplier chargeback system for supplier related issues.
Quality Engineer
Faurecia Interior Systems - Fraser Plant
06.2010 - 09.2013
- Ensure customer requirements are met or exceeded in the manufacturing processes
- Contributed to root cause analysis to determine core reason for failures and errors.
- Manage customer complaints through external customer systems and internal systems
- Develop and continuously improve standardized work instructions with the Process Engineer
- Create inspection checking points for each station within the assembly process
- Oversee all containment activities for both new launch and production quality issues
- Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
- Maintain 8PPM 6MR via quick response continuous improvement and strong customer relationships
- Primary contact for OEMs and sequencers
- Collaborated with other departments to facilitate successful launches/project completion.
- Implemented quality control processes to facilitate customer satisfaction.
- Analyzed and interpreted data to identify trends and recommend improvements.
- Contributed to achievement of an ‘A’ rating of FES quality system as a chapter champion
- Safety and Regulatory representative for plant.
- Achieved an ‘A’ rating for Safety and Regulatory audit. 1st FIS Techno plant world wide.
Education
No Degree - Physics / Mechanical Engineering
Lawrence Technological University
Southfield, MISkills
- Team Development
- Problem-solving
- Customer satisfaction
- Process Optimization/Continuous Improvement
- Quality management systems
- Statistical analysis skills
- Budget preparation
- Document control
- External audit support
- SOP development
- Performance monitoring
- Internal auditing
Accomplishments
- Achieved increased supplier chargebacks by introducing a streamlined non-conforming parts system for RMA and cost recovery.
- Received BIQS level 5 with GM in Spring Hill, TN.
- Changed BMW perception of Faurecia through launch of the G09 program. Maintained 4.3/5 scorecard rating.
- Launched Greenfield plant in Spring Hill, TN.
- Awarded 1st "A" ranking for S/R audit in a techno plant.
- Awarded 1st "A" ranking FES audit in North America.
- Maintained a 4.5/5 Customer App rating
- Built dynamic, diverse and driven teams
Certification
- PSCR Certified, Encona - March 2021
- Product Auditor Certified, Encona - September 2022
- Formel Q Training, Faurecia - April 2021
- Bemusterung Training, Faurecia - May 2021
- Drive: Advanced Leadership Training, Faurecia - August 2018
- Program Management Systems Training, Faurecia - August 2017
- Finance for Non-Financials Training, Faurecia - October 2016
- Drive: Leadership Training, Faurecia - October 2016
- The Successful Manager Training, Faurecia - May 2015
- QRCI methodology, Faurecia - November 2010
- PPAP Overview Training, AIAG - May 2006
Languages
English
Native or Bilingual
Timeline
Quality Manager
Faurecia Interior Systems
11.2018 - 03.2025
NAI CBU Customer Quality Director
Faurecia Interior Systems
06.2017 - 11.2018
Quality Manager
Faurecia Interior Systems
04.2015 - 06.2017
Quality Manager
Faurecia Interior Systems - Masonic Plant
09.2013 - 04.2015
Quality Engineer
Faurecia Interior Systems - Fraser Plant
06.2010 - 09.2013
No Degree - Physics / Mechanical Engineering
Lawrence Technological University
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