Scott Gilbert
Home Depot
Nashville
8
years of professional experience
Detail-oriented Service Desk Representative with a track record of enhancing customer satisfaction. Skilled in guest communication and complaint resolution, contributing to a positive customer experience in high-paced environments.
Work History
Service Desk Representative
5 Months- Provided support to customers via phone, email, and in-store interactions.
- Collaborated with team members to ensure timely responses to customer requests and concerns.
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Processed returns and customer refunds
- Assisted customers with in-store online orders
- Distributed online orders to customers
- Maintained a positive demeanor while managing high volumes during peak hours.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Processed in-store purchases
Warehouse Worker
5 Years 9 Months- Operated forklifts and pallet jacks for efficient material handling and inventory management.
- Conducted regular inventory audits to ensure accuracy and minimize discrepancies.
- Collaborated with team members to streamline shipping processes and reduce delays.
- Maintained cleanliness and organization of warehouse space to enhance safety standards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 100 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Warehouse Worker
1 Year 7 Months- Consistently lifted materials weighing as much as 100 pounds.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Reduced order processing times with meticulous attention to order picking and packaging.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Maintained cleanliness and organization of warehouse space to enhance safety standards.
Education
High School Diploma
Skills
Customer service
Customer support
Remote support
Inquiry resolution
Complaint resolution
Return processing
Payment processing
Cash management
Empathy and patience
Guest relations
Timeline
Service Desk Representative
Home Depot
03.2026 - CurrentRead More
Warehouse Worker
Blevins, Inc.
05.2020 - 02.2026Read More
Warehouse Worker
US Cold
08.2018 - 03.2020Read More
Hillwood High School
High School Diploma
Read More