Scott Kirk
Chattanooga
Summary
Recognized team anchor and leader in the North Georgia Claims District as a Senior Field Property Claims Representative with Georgia Farm Bureau skilled in Xactimate and property claim best practices. Proven ability to foster relationships and drive resolution, ensuring customer satisfaction. Expert in managing property damage claims and collaborating with contractors while enhancing operational efficiency and being mindful of expenses and severity. Strong time management and communication skills foster trust and reliability with insureds.
Consistent positive feedback is received by local agents, agency managers, and claims managers who recognize both the company and local community members have benefited with Scott's outstanding customer service.
Overview
14
14
years of professional experience
Work History
Senior Field Property Claims Representative
Georgia Farm Bureau
10.2014 - Current
- Communicates effectively with insureds to establish positive rapport allowing for opening doors to obtain necessary information, immediately identified by customers as a people person with deep commitment to set expectations and head down a path to resolution.
- Well rounded focus and understanding of property claims which aids in directing and working with external mitigation and remediation vendors, field experts, and contractors to help resolve common scope property claims along with complex claims.
- Completes quality claim files which are well documented, self explanatory, and well organized with little supervision
Estimator/Project Manager
BELFOR Property Restoration
09.2011 - 10.2014
- Utilization of property claims adjusting experience to aid various outside insurance carriers with both mitigation and restoration phases of property damage. Prepared costs proposals and reviewed carrier initial estimates to get hands on work completed.
- Collaborated with multiple insurance carriers, internal and external project managers, and outside contractors to optimize resources and keep jobs updated and moving to achieve profitability and insured's satisfaction.
- Reviewed and verified contractor bids to ensure compliance with company standards and client requirements.
- Conducted site assessments to evaluate damage scope and identify necessary restoration measures needed and communicated to management, clients, and customers
Education
Bachelor of Science - Business Admininstration With Organizational Mgmt.
Bryan College
Dayton, TNProperty Claims
Farm Bureau Tech
Jackson, MSSkills
- Microsoft Office, Outlook, Teams, Excel
- Property Claim Best Practices
- Xactimate Mastery
- Claims investigation / SIU basics
- Time management emphasis
- PMS, ClaimsPro
Timeline
Senior Field Property Claims Representative
Georgia Farm Bureau
10.2014 - Current
Estimator/Project Manager
BELFOR Property Restoration
09.2011 - 10.2014
Bachelor of Science - Business Admininstration With Organizational Mgmt.
Bryan College
Property Claims
Farm Bureau Tech