SCOTT MITCHELL
Old Hickory,Tennessee
Summary
Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
Work History
Financial Services Representative
Credit Central, LLC
03.2024 - Current
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
- Coordinated with compliance departments to ensure all client interactions and transactions met regulatory standards.
CUSTOMER SERVICE ASSOCIATE
World Finance
08.2022 - 03.2024
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure.
- Assisted customers with product selection, order entry, and payment processing.
- Provided excellent customer service in a fast-paced call center environment, responding to inquiries and resolving customer issues quickly and efficiently.
ACCOUNT REPRESENTATIVE
Mariner Finance
07.2021 - 07.2022
- Client acquisition and retention
- Customer service
- Closing sales
- Time management
CUSTOMER SERVICE AGENT
Call Center - TTEC
07.2020 - 07.2021
- Quality Assurance Controls
- Gathering information
- Documentation and reporting
- Professional Telephone Voice
ASSISTANT MANAGER
Check Into Cash, N Dash
10.2018 - 07.2020
- Helping the manager run the store
- Maintaining good collection habits
- Money handling
- One on one customer service - Cash
Check Into Cash, N Dash
10.2016 - 09.2018
- Meeting and exceeding monthly growth goals
- Make requested policy and account changes
- Working at a fast pace
- Promptly replying back to email and fax
CUSTOMER SERVICE
Target
11.2014 - 09.2016
- Unloaded trucks
- Shelved products
Education
Graphic Design
Middle Tennessee State University
01.2005
Donelson Christian Academy
Donelson, TN05.2003
Skills
- Exceptional Communicator
- Verbal Communication
- Financial services
- Cash handling
- Cash management
- Regulatory compliance
- Loan applications
- Credit analysis
- Risk management
- Teller transactions
- Account retention
- Tax planning
- MS office
- Loan and grant knowledge
Timeline
Financial Services Representative
Credit Central, LLC
03.2024 - Current
CUSTOMER SERVICE ASSOCIATE
World Finance
08.2022 - 03.2024
ACCOUNT REPRESENTATIVE
Mariner Finance
07.2021 - 07.2022
CUSTOMER SERVICE AGENT
Call Center - TTEC
07.2020 - 07.2021
ASSISTANT MANAGER
Check Into Cash, N Dash
10.2018 - 07.2020
Check Into Cash, N Dash
10.2016 - 09.2018
CUSTOMER SERVICE
Target
11.2014 - 09.2016
Graphic Design
Middle Tennessee State University
Donelson Christian Academy
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