Scott Zeigler
Antioch,TN
Summary
Dynamic Key Account Service Manager with a proven track record in customer relationship management, problem-solving, and data-driven decision making. Committed to enhancing client satisfaction through strategic service plans and effective communication.
Overview
22
22
years of professional experience
Work History
Key Account Service Manager
MEIKO USA, Inc.
Lavergne, TN
09.2018 - Current
- Developed strategic service plans to enhance customer experience and operational efficiency.
- Developed strategic service and parts plans to enhance customer experience and operational efficiency.
- Developed strong relationships with clients by providing consistent support and addressing their needs, leading to increased trust and loyalty.
- Enhanced client satisfaction by addressing concerns and implementing effective solutions in a timely manner.
- Handled escalated client issues promptly by working closely with field service teams and personal site visits enhancing customer perception
Field Engineer
MEIKO USA, Inc.
La Vergne, TN
05.2014 - 08.2018
- Conducted comprehensive site assessments to determine equipment specifications and installation requirements.
- Evaluated equipment performance to identify areas for improvement and implemented corrective actions.
- Delivered high-quality field services, ensuring all services were completed on time and to customer satisfaction.
- Developed and delivered training programs for clients on equipment usage, servicing, and maintenance best practices.
Senior Technical Support Specialist
MEIKO USA, Inc.
La Vergne, TN
09.2006 - 04.2015
- Led troubleshooting initiatives to resolve complex technical issues for clients, enhancing customer satisfaction.
- Developed and executed training programs for support staff and field service staff improving team performance and service quality.
- Managed documentation of support procedures, parts, and troubleshooting guides, facilitating knowledge sharing across the team and field service staff.
Final Quality Inspector
MEIKO USA, Inc.
La Vergne, TN
02.2004 - 08.2006
- Inspected final products for quality assurance, ensuring compliance with industry standards.
- Collaborated with production teams to identify and resolve quality issues promptly.
- Implemented process improvements, enhancing inspection accuracy and reducing error rates.
- Conducted thorough assessments of equipment functionality to maintain optimal operational efficiency.
Education
Bachelor of Science - Electronic Communications Engineering
ITT Technical Institute
Nashville, TN12.2005
Associate of Applied Science - Electronic Engineering
ITT Technical Institute
Grand Rapids, MI12.2000
Skills
- Problem-solving abilities
- Customer service
- Scheduling and coordinating
- Customer relationship management
- Data-driven decision making
- Computer skills
- Team leadership
- Effective communication
- Technical aptitude
Timeline
Key Account Service Manager
MEIKO USA, Inc.
09.2018 - Current
Field Engineer
MEIKO USA, Inc.
05.2014 - 08.2018
Senior Technical Support Specialist
MEIKO USA, Inc.
09.2006 - 04.2015
Final Quality Inspector
MEIKO USA, Inc.
02.2004 - 08.2006
Bachelor of Science - Electronic Communications Engineering
ITT Technical Institute
Associate of Applied Science - Electronic Engineering
ITT Technical Institute