Scottie Rutherford
Jonesborough
Summary
Professional representative with over 27 years experience in the chemicals industry who has robust experience and strong commitment to delivering exceptional results. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Experienced with coordinating ISCC Sustainability Program and managing multiple priorities related to ISCC certification of multiple sites.
Overview
27
27
years of professional experience
Work History
PSRA Customer Inquiries Rep/ISCC Program Coordinat
Eastman Chemical Company
06.2022 - Current
- Achieved high customer satisfaction ratings by actively listening to client needs and providing tailored solutions.
- Developed training materials to support new team members in understanding PSRA .
- Increased customer satisfaction by addressing and resolving customer inquiries in a timely manner.
- Improved team communication with regular updates and feedback sessions.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Collaborated with team members to provide timely responses to customer inquiries.
Global Quality Assurance Representative
Eastman Chemical Company
03.2013 - 06.2022
- Presented findings from audits to management teams, driving improvements in overall operational performance.
- Maintained detailed records of test results, providing valuable data for future process improvements.
- Streamlined QA processes for increased efficiency, reducing time spent on repetitive tasks.
- Performed supplier audits to monitor regulatory compliance.
- Evaluated supplier performance, ensuring adherence to strict quality requirements and timelines for delivery of components or materials.
- Managed multiple projects simultaneously, ensuring timely completion of all QA tasks and deliverables.
- Developed and maintained quality assurance procedure documentation.
- Created and revised procedures, checklists and job aids to reduce errors.
- Followed standard operating procedures for inspections and tests.
- Trained other workers in inspection and testing procedures.
- Completed validations of production and laboratory equipment to remain in compliance with FDA standards.
Safety Coordinator
Eastman Chemical Company
08.2011 - 07.2012
- Communicated safety updates to staff to promote awareness and adherence to protocols.
- Reviewed safety policies to align with industry standards and regulations.
- Facilitated safety meetings, fostering open dialogue about workplace safety.
- Investigated incidents to identify root causes and prevent future occurrences.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Recognized, documented, and advised on removal of hazards.
- Conducted regular site inspections, identifying potential hazards and ensuring prompt resolution.
- Led emergency response drills, ensuring staff readiness for various emergencies including fires, chemical spills, and medical crises.
Maintenance Mechanic
Eastman Chemical Company
10.2002 - 03.2013
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Maintained accurate records for all repairs, upgrades, and preventative measures taken on various equipment types.
- Improved equipment uptime by performing routine maintenance and timely repairs on machinery.
Operations Specialist
Eastman Chemical Company
10.1997 - 10.2002
- Facilitated cross-departmental meetings, fostering collaboration and consensus on key initiatives.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Improved operational efficiency by streamlining processes and implementing new systems.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Boosted overall customer satisfaction, resolving complaints and inquiries in timely and empathetic manner.
Education
Associate of Applied Science - Industrial Technology
Northeast State Community College
Blountville, TN12-2007
BBA - Office Management
East Tennessee State University
Johnson City, TN05-1993
Skills
- Achiever - CliftonStrengths
- Learner - CliftonStrengths
- Restorative - CliftonStrengths
- Positivity - CliftonStrengths
- Includer - CliftonStrengths
- Teamwork and Collaboration
- Team Building
- Project Management
- Complex Problem Solving
- Critical Thinking
- Regulatory Standards
Timeline
PSRA Customer Inquiries Rep/ISCC Program Coordinat
Eastman Chemical Company
06.2022 - Current
Global Quality Assurance Representative
Eastman Chemical Company
03.2013 - 06.2022
Safety Coordinator
Eastman Chemical Company
08.2011 - 07.2012
Maintenance Mechanic
Eastman Chemical Company
10.2002 - 03.2013
Operations Specialist
Eastman Chemical Company
10.1997 - 10.2002
Associate of Applied Science - Industrial Technology
Northeast State Community College
BBA - Office Management
East Tennessee State University
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