Scotty Branan
Whitwell
Summary
Results-driven Tech Services Specialist with expertise in technical support and system diagnostics. Proven track record in regulatory compliance and problem-solving within the waste management sector.
Overview
22
22
years of professional experience
Work History
Tech Services Specialist
Synagro Technologies incorporated
Decatur
04.2023 - Current
- Delivered technical support for waste management solutions, enhancing client satisfaction.
- Partnered with cross-functional teams to address and resolve client service issues, improving service delivery.
- Conducted system diagnostics to ensure equipment operated efficiently.
- Assisted clients with technical inquiries regarding service offerings and processes.
- Monitored compliance with industry regulations and safety standards consistently.
- Analyzed technical issues reported by clients and implemented effective solutions, reducing downtime.
Field Service Technician
Denali water solutions llc
Russellville
01.2015 - 04.2022
- Executed day-to-day duties with attention to detail and timeliness.
- Served as tech services specialist, identifying and addressing technical setbacks.
- Applied biosolids to land to enhance soil fertility.
- Performed daily maintenance on all machinery to ensure optimal operation.
Field Operations Technician
Recyc llc
Boaz
01.2004 - 04.2010
- Conducted routine maintenance on equipment to ensure optimal performance.
- Monitored safety protocols during field operations to maintain compliance.
- Operated machinery for waste processing and recycling operations.
- Collaborated with team members to enhance operational workflows and improve efficiency.
- Trained new technicians on equipment usage and safety practices to ensure compliance and proficiency.
- Recorded daily activity logs to track operational tasks and equipment status.
- Reported operational issues and equipment needs to supervisors to facilitate timely resolutions.
Education
High School Diploma -
Sequatchie County High School
Dunlap, TN01-1992
Skills
- Technical support
- System diagnostics
- Mobile device management
- Equipment maintenance
- Machinery operation
- Regulatory compliance
- Waste management
- Process optimization
- Problem solving
- Attention to detail
- Safety protocols
- Client relationship management
- Effective communication
Timeline
Tech Services Specialist
Synagro Technologies incorporated
04.2023 - Current
Field Service Technician
Denali water solutions llc
01.2015 - 04.2022
Field Operations Technician
Recyc llc
01.2004 - 04.2010
High School Diploma -
Sequatchie County High School