Scquita Zinn-Mangrum
Memphis
Summary
Dedicated Referral Coordinator with proven expertise in streamlining referral processes and enhancing workflow efficiency. Strong skills in patient communication, insurance verification, and EHR utilization.
Detail-oriented Referral Specialist known for optimizing referral systems and maintaining accurate electronic health records. Committed to improving patient care pathways and ensuring seamless communication between patients and healthcare providers.
Dynamic professional experienced in coordinating patient referrals and scheduling within healthcare settings. Skilled in process improvement and collaboration with multidisciplinary teams, ensuring timely access to specialized care and enhancing overall patient satisfaction.
Overview
9
9
years of professional experience
Work History
Referral Coordinator
All Children's Clinic
Southhaven, MS
03.2017 - 12.2021
- Coordinated patient referrals to ensure timely access to specialized care.
- Managed scheduling and follow-up communications between patients and healthcare providers.
- Streamlined referral processes, enhancing workflow efficiency within the clinic.
- Collaborated with multidisciplinary teams to improve patient care coordination.
- Serves as the point of contact for patients to make requests for scheduling of follow-up appointments within PrimaryOne Health centers, as well as external affiliates
- Identifies and utilizes cultural and community resources
- Establishes and maintains relationships with identified service providers
- Stays current on insurance company policies and procedures, and any changes as applicable to prior authorization and/or organizations that are considered in-network and are accepting referrals
- Serves an an available point of contact for any difficult/hard-to-place referrals
- Utilizes internal software and telephone system to enter or retrieve data related to the referral/scheduling of appointments
- Other duties or special projects as assigned
Referral Specialist
Memphis Children's Clinic
Olive Branch, MS
09.2012 - 02.2017
- Conducted analysis and implemented improvements in referral systems to guarantee prompt patient access to necessary specialty services.
- Executed maintenance of electronic health records, focusing on precise data entry and safeguarding sensitive patient information.
- Coordinated responses to referral inquiries, ensuring potential patients and their families received appropriate guidance and support.
- Facilitated appropriate care recommendations through comprehensive client assessments. Enhanced communication with account managers regarding the admission status of referred youth. Leveraged expertise in admission criteria and treatment options to optimize facility programming.
- Achieved prompt disposition of referral packets for all assigned facilities, securing responses within one business day of receipt. Executed communication of referral decisions to designated individuals, ensuring clarity and responsiveness.
- Achieved effective communication through weekly conference calls with regional facilities, resulting in timely updates on referral status, census, and admission/discharge schedules. Enhanced referral assessment processes by guiding facility intake staff on subsequent actions and determining referral viability based on trends and stakeholder communication.
- Achieved efficient tracking of referrals by meticulously documenting all associated contacts. Provided timely updates on referral statuses in the database and generated comprehensive reports for intake staff and regional business development team. Streamlined the referral process by maintaining an organized database from referral receipt to admission.
Education
Associate of Science - Health Care Administration
Concorde Career College
Southaven, MS10-2012
High School Diploma -
Holly Springs High School
Holly Springs, MS03-2011
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Patient scheduling
- Referral processing
- Patient Communication
- Compliance oversight
- EHR utilization
- Reporting
- Process improvement
- Patient satisfaction support
Timeline
Referral Coordinator
All Children's Clinic
03.2017 - 12.2021
Referral Specialist
Memphis Children's Clinic
09.2012 - 02.2017
Associate of Science - Health Care Administration
Concorde Career College
High School Diploma -
Holly Springs High School
Core Competencies
Referral Coordination
Patient Access
Insurance Verification
Appointment Scheduling
Prior Authorization
Patient Registration
HIPAA Compliance
Medical Documentation
EHR/EMR Systems
Customer Service
Call Management
Patient Relations