Sdiri Sami

. Leadership and Team Management

1. Managing Daily Operations 2. Improving Service Quality 3. Financial Management and Reporting

As a Branch Manager at Aramex International, I played a key role in managing and developing our branch, ensuring that delivery operations were executed efficiently and in line with Aramex’s quality standards. Here’s an overview of my responsibilities and achievements:

• Team Supervision: I led a team of agents, drivers, and logistics coordinators, providing training, coaching, and performance evaluation to ensure optimal productivity and high service standards.
• Delivery Planning: I oversaw the organization of delivery schedules, optimizing routes to ensure speed and efficiency while minimizing costs.
• Operations Monitoring: I monitored the daily operations at the branch, quickly addressing any issues or challenges such as delays or delivery errors to ensure smooth workflows.
• Customer Satisfaction: I implemented processes to monitor and enhance customer satisfaction, handling complaints, providing tailored solutions, and following up on feedback to continuously improve our services.
• Process Optimization: I led the integration of new technologies and logistical systems to improve inventory management and real-time tracking of shipments, reducing errors and increasing productivity.
• Cost Control: I oversaw the branch’s budget, controlling expenses and optimizing operational costs to ensure profitability.
• Performance Reports: I prepared regular reports on branch performance, including delivery metrics, delays, costs, and customer satisfaction, providing the management team with insights on the branch’s operations.
• Talent Development and Motivation: As a manager, I focused on the professional development of my team by organizing regular training and providing career advancement opportunities. I also fostered a positive and motivating work environment to maximize team engagement and performance.