Sean Morris
Nashville
Summary
Seasoned supervisor in food preparation and serving with background in overseeing fast-paced kitchen and dining operations. Skilled in staff training, inventory management, and ensuring compliance with health and safety regulations. Known for improving service delivery through effective team leadership and workflow optimization. Successfully enhanced customer satisfaction by streamlining processes for quicker and more efficient service.
Overview
7
7
years of professional experience
Work History
Management Trainee
Taco Bell
Nashville
11.2024 - 03.2025
- Monitored inventory levels and assisted in supply chain management activities.
- Supported staff training, development and evaluation.
- Enhanced leadership abilities through training and hands-on task completion.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored inventory levels and adjusted purchasing plans accordingly.
- Implemented quality control measures to uphold company standards.
Food Production Specialist
Honey Baked Ham
Nashville
01.2024 - 11.2024
- Monitored temperature of ovens and cooking equipment to ensure proper functioning and safety standards were met.
- Conducted regular maintenance on machines used in the production process.
- Prepared and built food items according to standardized recipes and directions.
- Checked malfunctioning equipment and applied troubleshooting measures to get machines back up and running.
- Recorded production data for each product batch, including ingredients used, time cycles and temperatures.
- Broke down, cleaned and sanitized work stations at end of shift.
- Identified, troubleshot and resolved wide range of mechanical malfunctions and production concerns.
- Conducted tests to ascertain moisture content, acidity level or other important facets of materials undergoing processing changes.
- Operated various types of kitchen equipment including blenders, grinders, slicers, mixers.
- Set up work stations, prep tables, service counters and steam tables.
- Maintained accurate records of production data such as quantity produced, waste generated, and time taken for each job.
- Produced food products of desired flavors, textures, colors and bouquets by properly interpreting and following established recipes and procedures.
- Supported other departments with their tasks when necessary.
- Adhered to company safety policies and procedures regarding proper food safety and sanitation.
- Adjusted machine settings as required based on product type or customer specifications.
- Inspected work areas regularly for cleanliness and organization.
- Graded final results according to government regulations, internal standards or customer specifications.
- Provided assistance in packing and labeling finished products ready for shipment.
- Prepared reports detailing daily activities including quantity produced, cost per unit.
- Adhered to all company policies related to health, safety, sanitation, and quality assurance procedures.
- Ensured that all food safety guidelines were followed throughout the production process.
- Participated in inventory management by tracking stock levels of raw materials and finished goods.
- Performed quality control checks on finished products prior to packaging.
Server
Waffel House
Nashville
04.2022 - 02.2024
- Trained new employees to perform duties.
- Greeted guests and provided menus.
- Informed customers of daily specials and signature menu items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Addressed complaints to kitchen staff and served replacement items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus and answered questions regarding items.
- Filled condiments and napkin containers during slack periods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Responded to ad hoc cleaning duties at end of shift.
- Delivered food orders promptly and courteously.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Accurately recorded orders on cash register and point-of-sale system.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Assisted in training new servers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Set up tables in between patrons to reduce wait times.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Provided exceptional service to high volume of daily customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Prepared checks, itemizing total meal costs and taxes.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Trained new employees on restaurant procedures and plating techniques.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Took orders from customers accurately and in a timely manner.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
Restaurant General Manager
Jimmy John's Gourmet Sandwiches
Murfreesboro
08.2018 - 01.2022
- Provided direction, guidance and motivation to team members.
- Created weekly work schedules according to staffing needs.
- Analyzed financial statements and prepared budgets for the restaurant.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Optimized profits by controlling food, beverage and labor costs.
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
- Inspected dining areas regularly to maintain cleanliness and proper setup.
- Prepared and led food service training programs to teach staff various tasks.
- Delegated work to staff, setting priorities and goals.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Complied with health, sanitation regulations by clearly communicating and reinforcing standards and procedures to employees.
- Implemented cost-saving measures while maintaining high quality service levels.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained new employees to perform duties.
- Coordinated catering services for special events such as weddings or banquets.
- Explained goals and expectations required of trainees.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Managed accounts payable, accounts receivable and payroll.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Recruited, trained and supervised staff members.
- Updated computer systems with new pricing and daily food specials.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Managed busy and highly popular restaurant with professional, well-trained staff.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Encouraged patron loyalty by emphasizing customer-focused approach by staff.
- Resolved customer complaints in a professional manner.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Emphasized customer-focused approach, delivering local neighborhood restaurant environment centered on building customer loyalty.
- Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Managed relationships with suppliers to ensure timely delivery of products.
- Performed administrative tasks such as payroll processing and accounts receivable management.
- Oversaw food preparation, production and presentation according to quality standards.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Maintained accurate inventories of food, supplies and equipment.
- Ensured compliance with health, safety and sanitation standards.
Education
High School Diploma -
Watertown High School
Watertown, TN08-2018
Some College (No Degree) - Aerospace Engineering
Middle Tennessee State University
Murfreesboro, TNSkills
- Inventory management
- Supply chain management
- Employee training
- Quality control
- Customer service
- Equipment maintenance
- Problem solving
- Scheduling
- Time management
- Communication skills
- Good judgment
- Continuous improvement
- Financial administration
- Training and development
- Positive attitude
- Customer relations
- Inventory control
- Staff supervision
- Problem-solving
Timeline
Management Trainee
Taco Bell
11.2024 - 03.2025
Food Production Specialist
Honey Baked Ham
01.2024 - 11.2024
Server
Waffel House
04.2022 - 02.2024
Restaurant General Manager
Jimmy John's Gourmet Sandwiches
08.2018 - 01.2022
High School Diploma -
Watertown High School
Some College (No Degree) - Aerospace Engineering
Middle Tennessee State University