Sean Murray
Nashville
Summary
Dynamic Shift Supervisor at Starbucks with proven expertise in cash handling and team building. Successfully streamlined operations and enhanced customer service, while training new staff to exceed quality standards. Recognized for effectively managing equipment ordering and fostering a collaborative team environment, ensuring high productivity and operational excellence.
Overview
13
13
years of professional experience
Work History
Shift Supervisor
Starbucks
Nashville
03.2022 - Current
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Assigned tasks to team members based on their strengths and skill sets.
- Utilized POS systems efficiently for order processing and inventory management.
- Monitored staff performance to ensure quality standards were met.
Manager
Calypso Cafe
Nashville
01.2012 - 02.2022
- Streamlined communication channels, improving information flow and decision-making speed.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed risk by developing and implementing effective risk management strategies.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Assigned work and monitored performance of project personnel.
- Delegated work to staff, setting priorities and goals.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Directed recruitment, hiring, and training of new staff members.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored staff performance and addressed issues.
- Recruited and trained new employees to meet job requirements.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
Education
High School Diploma -
Nashville Academy
Nashville, TN12-2021
Some College (No Degree) - English Language and Literature
Western Kentucky University
Bowling Green, KYSkills
- Cash handling
- Equipment ordering
- Team building
- Customer service
- POS systems
- Inventory management
Timeline
Shift Supervisor
Starbucks
03.2022 - Current
Manager
Calypso Cafe
01.2012 - 02.2022
High School Diploma -
Nashville Academy
Some College (No Degree) - English Language and Literature
Western Kentucky University