Sekar Pannerselvam

Responsible for managing the supplier queries for the manufacturing company

Need to make sure the queries are responded as per the agreed timelines

Weekly calls with Client to discuss on the challenges and Resolution

Manage Team and responsible for their development, grooming and address issues/ grievances proactively

Responsible for having career development discussions with the team and providing constructive feedback

Weekly meeting with the business transformation to discuss on the process improvement ideas and the next actions

Weekly meeting with the internal teams to discuss on open actions on the aged tickets.

Improved customer satisfaction by addressing and resolving complaints promptly.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Defined clear targets and objectives and communicated to other team members.
Increased employee performance and job satisfaction to strengthen retention and engagement.

Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Achievements:

• Got the Client appreciation for clearing the backlogs within a month and improving the
• Streamlined the operations and Prioritized the tasks which improved the SLA to 99.8%.

• Responsible for managing a team of 32 Credit Analyst and 3 Team leads
• Client Service Delivery (O2C) for a top logistics client
• Manage strategic portfolio of accounts including delinquency, past due, write-offs and credit memos
• Recognizes deteriorating credit situations recommending and implementing solutions
• Drive Continuous Improvement and Transformation initiatives
• Talent Development to meet strategic and operational goals & responsibilities
• Ensure effective Controls and Compliance posture
• Business Continuity Planning and Recovery
• Streamline operations to consistently deliver on targets
• Supervise, define and delegate tasks to employees for driving efficiency to meet key productivity targets
• Weekly calls with Client to discuss on the challenges and Resolution
• Responsible for regular 1-1 discussions with the team and get it documented accordingly
• Manage Team and responsible for their development, grooming and address issues/ grievances proactively
• Responsible for having career development discussions with the team and providing constructive feedback
• Consequence management off debts beyond 180 days
• Responsible for proactively identifying the risk in the cash flow and highlighting it to the retained team
• Regular meetings with the disputes team to discuss on the open items impacting the cash flow
• Weekly meetings with the Cash application team to review the open cash and the support required
• Daily meetings with the internal stake holder on the open challenges and support required
• Monitor the trainings on new joiners making sure that all the required topics are covered for production
• Achievements:
• Reduction of Unapplied cash from 5% to 4.2%
• Consistent performance in 180+ reduction impacting the Bad debt
• Awarded as a top performer in the business town hall.

• Collections & Cash application):
• Responsible for managing a team of 9 Credit Analyst and 2 SME'S including leading, coaching and developing a high performing team for Europe region
• Responsible for supervision and performance of staff in AR including performance reviews, disciplinary action and hiring
• Documenting and analyzing processes and driving a culture within the team of continuous improvement
• Manage Team and responsible for their development, grooming and address issues/ grievances proactively
• Conducting performance evaluations and career development discussions
• SLA management for the Europe Region
• Develop and implement collection strategies to ensure that collection effort will result in attaining DSO and delinquency goals for Europe
• Consequence management off debts beyond 180 days
• Manage maintenance and collections for £550 Million portfolio and account review to be done daily and feedback need to be provided to respective analyst
• Responsible for proactively identifying the risk in the cash flow and highlighting it to the retained team
• Regular calls with the internal and external stakeholders to discuss on the challenges and Resolution
• Monitor Cash application for the Europe region (6000+ Payments in a Month)
• Reduced DSO from 60+ days to 47 days and over 90 days from 9% to 5% of total Receivables
• Weekly calls with the stakeholders to discuss on the KPI and SLA
• Accomplishes cash posting departmental objectives by measuring cash posting audits to reduce error rate and improve overall performance
• GCS controls monitoring on monthly Basis.

• Accounts Receivable (Collections, Cash Application &Dispute Management), Responsible to maintain adequate staffing levels and proper operating system to ensure daily activities can be completed
• As necessary personally address more difficult collections billing or dispute issue went direct contact with customers, follow escalation matrix to address long ageing overdue invoices to resolve
• Implementation of escalation matrix and stringent compliance for both internal and external stake holders for non-responsive customers
• Work closely with the respective delivery teams to co-ordinate and conduct the delivery of best in class services to end customers
• Communicate performance status reports to the retained organization on regular basis
• Setting goals and motivating teams, driving operational initiatives around progress improvement, automation and scalability
• Manage maintenance and collections for £250 Million portfolio and need to make sure that the invoice collections percentage is met every month
• Maintain reports for bad debt and work with Analyst and retained team to facilitate the collection
• Responsible for the disputes received about £30 Million every month and need to make sure that the disputes are getting resolved as per the agreed SLA
• Responsible for Managing the SOX controls
• Achievements:
• Implemented five Automation projects and reduced 2 FT
• Improved the cash collections percentage from 90 to 95%
• Successfully completed the KPMG audit with 100% accuracy
• Received appreciation for managing collection percentage over 95% in-spite of Covid situation.

• Maintain A/R records; prepare statements, bills and invoices; process payments; respond to customer inquiries regarding account status
• Slashed average days sales outstanding (DSO) from 96 to
• Aged Receivables Improvement: Reduced aged receivables from 5% to 2%
• Revamped A/R procedures and filing systems, created spreadsheets to enhance tracking of receivables, followed up on open accounts and negotiated with clients during collection call
• Mentored junior team members, contributing to their professional growth and development.
• Devised and implemented processes and procedures to streamline operations.

• Accounts Receivable
• Worked for US hospitals, need to call up the insurance companies to get the claim status on the claims submitted by hospitals
• Need to update the status of the claims submitted to the insurance companies
• If there is any discrepancy for the insurance companies on any of the submitted claim need to follow-up with the us head office and have that claim resubmitted as per the insurance companies' requirement Personal Details
• Date of Birth, 18th June 1987
• Languages Known: English& Tamil.