Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
Generic

SELA OH

Brentwood

Summary

Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

General Manager

Sanda Cleaners
Franklin
03.2014 - 12.2024
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Generated up to 15% sales growth by developing relationships with new corporate clients.
  • Resolved any customer complaints or concerns promptly, with utmost care, to maximize retention rate and maintain a positive brand image.
  • Maintained an exceptional level of customer satisfaction through a high level of quality control.
  • Developed and implemented strategies to improve productivity and streamline processes.
  • Managed vendor relationships, negotiating contracts for favorable terms.

Mortgage Banker

JPMorgan Chase Bank
New York
12.2011 - 12.2013
  • Assessed loan feasibility by analyzing client financial performance and statements.
  • Structured loan solutions tailored to clients' short-term and long-term financial goals, and budget constraints.
  • Cultivated positive relationships with bank staff and external partners to source prospective loans.
  • Leveraged existing customer relationships to generate referrals through targeted cross-selling activities.

Personal Banker

JPMorgan Chase Bank
New York
06.2010 - 12.2011
  • Contributed to branch sales goals by building strong client base through proactive engagement and referral generation.
  • Acquired and. nurtured client relationships by building rapport and delivering tailored solutions through strong product knowledge.
  • Trained new employees on bank policies, procedures, systems usage, and best practices

Account Representative

Good Morning Jewelry
New York
04.2009 - 06.2010
  • Twenty new accounts were acquired during the first three months, and sales expectations were exceeded by utilizing negotiation skills.
  • Collaborated with the design team to compile fashion trend forecasts, and collected regional trend information through communicating with customers and vendors.
  • Responsible for organizing and planning industry trade shows.

English Instructor

Yes Youngdo
Seoul
09.2007 - 12.2008
  • Created and implemented lesson plans, modifying for differences in student learning styles.
  • Assessed student progress through regular quizzes, tests, and assignments, providing constructive feedback for improvement.
  • Mentored new teachers by providing guidance on instructional strategies and classroom management techniques.

Account Representative

Chain and Fantasia Inc.
New York
08.2006 - 09.2007
  • Analyzed market trends to identify products of opportunity for the company.
  • Engaged with existing and prospective clients weekly through web catalogs and showroom meetings to generate orders.
  • Identified and pursued new business opportunities via business directories, client referrals, and industry trade shows.

Education

Bachelor of Arts - Economics

University At Albany, State University of New York
Albany, NY
06-2006

Skills

  • Efficient multi-tasker
  • Sales growth
  • Client relationship management
  • Quality control
  • Process improvement
  • Problem solving

Affiliations

  • health & wellness
  • golf
  • snowboard
  • travel

Languages

Korean
Professional
Spanish
Elementary

Certification

Former Licenses

  • Real Estate License - New York State (Expired)
  • FINRA Series 6 (Expired)
  • FINRA Series 63 (Expired)
  • New York Life & Health Insurance Agent License (Expired)
  • NMLS (Expired)

References

References available upon request.

Timeline

General Manager

Sanda Cleaners
03.2014 - 12.2024

Mortgage Banker

JPMorgan Chase Bank
12.2011 - 12.2013

Personal Banker

JPMorgan Chase Bank
06.2010 - 12.2011

Account Representative

Good Morning Jewelry
04.2009 - 06.2010

English Instructor

Yes Youngdo
09.2007 - 12.2008

Account Representative

Chain and Fantasia Inc.
08.2006 - 09.2007

Bachelor of Arts - Economics

University At Albany, State University of New York

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