Selina Gonzalez
Smyrna
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
10
10
years of professional experience
Work History
Customer Care/ Receptionist
Ingram Content
03.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answer general inquires to customer through email.
- Credit discrepancies to customer thorough email.
SR CSR
1st Franklin Financial
02.2023 - 03.2024
- Assist customers in inquiries and follow-up with them
- Take and work loan applications, based on credit history
- Create branch live checks monthly and mail them out
- Fund cashed live checks daily and create file for new customers
- Process paid outs
- Send out mail merge
- Maintain customers database
- File legals for delinquent accounts
- File garnishments delinquent accounts
Administrative Assistant
06.2016 - 12.2022
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Composed correspondence, reports and meeting notes
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls
- Answered phones to direct callers, schedule appointments and provide general office information
- Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs
- Assisted with basic accounting functions by reconciling company credit card, petty cash and expense reports
- Maintained appointment and event calendars for executives and department heads
- Prepared payroll documents and maintained databases for financial offices
- Prepared weekly certified payroll reports by processing timecards for paychecks.
Customer Service Representative
12.2015 - 06.2016
- Monitored customer order process and addressed customer issues
- Improved customer service wait times to mitigate complaints
- Answered inbound calls, chats and emails to facilitate customer service
- Fielded customer complaints and queries, fast-tracking for problem resolution
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Human Resources Assistant
ISW Warehousing
01.2015 - 06.2015
Education
Bachelors Degree - Marketing
Tecmilenio
San Luis Potosi, Mexico07.2013
Skills
- Customer Service
- Executive Presentation Development
- Accounting Skills
- Cash Deposit Preparation
- Report Analysis
- Mail Management
- Meeting Planning
- Memo Preparation
- Excel Spreadsheets
- Multi-Line Telephone Systems
- Problem Solving
- Organization skills
- Time Management
- Data Entry
- Verbal and written communication
- Customer/Client relations
Systems
- Sap
- CIM
- Gold Track
- Goldteller
- Mainframe
- Zendesk
Phone
cell, 469-268-7124
Personal Information
Date of Birth: 05/03/91
Timeline
Customer Care/ Receptionist
Ingram Content
03.2024 - Current
SR CSR
1st Franklin Financial
02.2023 - 03.2024
Administrative Assistant
06.2016 - 12.2022
Customer Service Representative
12.2015 - 06.2016
Human Resources Assistant
ISW Warehousing
01.2015 - 06.2015
Bachelors Degree - Marketing
Tecmilenio
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