Selva Krishnan

• Championed leveraging OOTB features for Integrations & Orchestrations of 6 critical Catalog Items with quality assurance initiatives to ensure adherence to industry standards in Service Delivery.
• Enhanced project efficiency by streamlining processes and implementing innovative strategies for Cloning.
• Built lasting partnerships with key stakeholders across various regions resulting in paving path forward for long-term collaborations for future projects.
• Led the training & development of customized apps using App Engine Studio for seamless deliveries using App Intake, Collaborations and CI/CD Pipelines & Deployments.
• Drove continuous improvement efforts within the organization by analyzing performance metrics and implementing actionable insights gained from data.
• Performed Technical Goverance Impact Assessment, Gap Analysis and provided plans based on identified recommendations.

Over the past 4 years, have advanced from a System Admin to a Tech Lead, reflecting my commitment and integrity. Learnt & enjoyed exposure to diverse roles, including Support Analyst, Catalog Developer & now a Tech Lead. In my current position, I lead the Center of Excellence for ESM Platform Tower, where I spearhead cutting-edge projects & innovations in Automations & Integrations. My responsibilities covers technical direction, mentoring team members, & ensuring the successful implementation of Platform Developments, Continuous Configuration & Improvement solutions that drive the organization’s strategic growth.

• Certified ServiceNow Administrator, Implementation Specialist – ITSM
• Effective on multiple Stakeholders engagements & delivered E2E satisfactory solutions.
• Worked on Service Catalog transitions from BMC Remedy SRM to ServiceNow.
• I have varied opportunities to continuously design & deliver services that benefit Client vastly for global enterprise sustainment & also improve team's operational efficiencies by Zero-Touch Automation.

Automations:

• 5 Access Automations saving 900+ hrs/year
• 7 Group Maintenance Automations saving 600+ hrs/year
• 3 Jenkins & 11 Ansible Job Automations saving $89K/year
• 2 Enterprise wide Automations: 3 Strike, Access Review

Integrations:

• L3 Expertize in 26+ Business Critical Integrations
• Several Process & Technical POCs for REST API
• Lead implementation of Workday Integrations
• Enhanced SailPoint, xMatters, Splunk, Archer Integrations
• ESA, SCCM Data Sources, CMDB Discovery Schedules

Platform Hardening:

• Worked with SN Vendor for mitigating risks in SN Platform
• Improved Performance Manageability Score(74% to 92%)

Important POCs:

• Created Re-usable wrappers for Ansible & Jenkins SI
• Re-usable custom Orchestrations for REDS/MEDS
• Qualifying Catalog APIs to be robust & scalable

Major Upgrades & Operational Activities:

• L3 Support: Washington DC & Vancouver Major Upgrades
• Established SOPs for Cloning & SSO Enablement
• Been a goto SME for Operational & Platform Issues
• Published KBAs & documented Procedural Run books for several critical topics
• Groomed 12 Team members to be self-sufficient for handling complex issues & developments independently

Gained exposures in complex/custom Catalog Developments. I was responsible from gathering requirements, designing till deployment & maintenance of robust SRM Forms with high UX standards & best Engineering guidelines. I ensured these forms/services were highly secure, scalable and fault-tolerant, providing reliable service to our global clients.

Responsibilities include:

• Actively participate in requirement analysis & design specifications meetings to provide technical solutions
• Convert business requirements into technical specifications
• Provide E2E development ownership throughout cycle
• Analyze, develop, test & document based on best practice
• Create Templates: WOTs, AOTs, PDTs and Standard SRDs, Questions, Actions & Variable/SR Field Mappings
• Must ensure the UI Standards from UX team are met
• Ensure the required Foundational data: People, Users, Groups, Assignment Configurations, SRD & Entitlement Definitions are in place
• For complex requirements, create AIF in Dev Studio with custom integrated objects & support with documentations
• To avoid rework, create a prototype for initial sign off demo to build further
• Worked on Approval Configuration (OOTB & Custom Approvals Chains/Mappings)
• Worked on Service Level Management, Knowledge Management
• Testing & Deployment planning as per CAB Process
• Configured custom Emails/Reminders on every status transition for SLA/OLA breach for Incidents & Requests
• Provided continuous monitoring & Service Improvements via Bug Fixes/Enhancements

I started as an intern at BNY Mellon, due to my working diligence, I was offered a full-time role within 2 months. This role marked the beginning of my continuous learning journey in Service Delivery & Operations.

Cisco Service Prime Catalog Development Project:

CisCo - ITSP was a centralized Self-service portal.

Responsibilities include:

• Understanding the business & functional needs to prepare high level design specifications & solution them
• Setting portal for UAT & Production for access controls
• Enhancing UI experience for better usability
• Perform Periodic Log Reviews with Audit team
• On-Demand MIS Reporting using SSMS, BI & IBM Cognos
• Steward for Portal Performance, Quality & Upgrades

PSL UK - Trading & Settlement ASG Project:

PSL is an entity in BNYM that provides technical & business operations for Trading & Settlements for Model A & Model B firms across the globe. CREST/Swift, G2 Mainframe, SQL, Nexus Suite (FSEE, PRE, BLS, FSEE, ODI, SIPP, CGiX) & AML-ETL Actimize Services were efficiently supported 24/7.

Projects:

• MQ Cluster Failover Standardization
• Offline Data Interface (ODI) - ETL Optimization
• EID Data Center Migration & EUR Domain Migration
• DynaTrace Monitoring Tool Implementation
• P2V Migrations for DMZ Servers - A Greenfield initiative
• Production DR – BNY Mellon Disaster Recovery Exercise