SAP
Selvakumar Durairaj
Demand and Supply Fulfilment Manager
Chennai
Summary
Seasoned Operations Manager and talented leader 12 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Operations Manager
Capgemini Technology Services
Chennai
06.2019 - Current
- Achieved higher employee retention rates by fostering positive work environment and providing opportunities for professional growth.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managing 9 factories and 5 third parties which is covering around 100+ production lines with team size of around 20+ planners
- Optimized supply chain operations through strategic vendor partnerships and efficient supply planning based on 6M process( Man, Machine, Material, Method, Money, Market).
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions and saved 12m euro revenue to business
- Conducted regular performance reviews, identifying areas for improvement and developing action plans which resulted improving service from 90% to 98%
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Implemented business strategies, increasing revenue, and effectively targeting new markets almost for 5 different countries
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Facilitated smooth collaboration between departments through clear communication channels.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Senior Executive
Flextronics Technology
Chennai
12.2012 - 05.2019
- Negotiated favorable contract terms with more than 40 plus vendors, leading to significant cost savings while maintaining product quality and timely delivery.
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Formulated long-term strategic plans that drove sustained growth in revenue, profitability, and shareholder value for more than 5 customers.
- Enhanced customer satisfaction ratings through implementation of targeted programs aimed at addressing specific areas of concern identified via research and surveys.
- Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities.
- Streamlined operations to maximize business efficiency and profits.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
MBA - Operations And Supply Chain Management
Layolla College
Chennai 03.2014 - 03.2016
Bachelor of Engineering - Electrical And Electronics
RVS Engineering College
Dindigul, India 03.2008 - 06.2012
Skills
Customer Relationship Management (CRM)
undefinedSoftware
Kinaxis
Certification
Kinaxis technology Contributor, Author level 1 and 2
Timeline
Operations Manager
Capgemini Technology Services
06.2019 - Current
MBA - Operations And Supply Chain Management
Layolla College
03.2014 - 03.2016
Senior Executive
Flextronics Technology
12.2012 - 05.2019
Bachelor of Engineering - Electrical And Electronics
RVS Engineering College
03.2008 - 06.2012
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