Semya Allen
Memphis,Tn
Summary
I am a very hard working and determined employee. I value doing an excellent job in anything that I do and I am a very fast learner.
Overview
6
6
years of professional experience
Work History
Team Leader
FedEx
09.2023 - Current
- Led team in daily operations, ensuring timely package processing and delivery.
- Implemented process improvements, increasing operational efficiency and reducing delays.
- Trained and mentored new team members on safety protocols and operational standards.
- Coordinated workflow among team members to optimize resource allocation and enhance productivity.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Overnight clerk
ONCUE EXPRESS
08.2020 - 08.2023
- Being friendly and helpful to customers and co-workers.
- Addressed customer needs and implemented solutions to resolve service issues.
- Working well with teammates and accepting coaching from management team.
- Having a clean and tidy appearance and work habits.
- Communicating with customers, teammates and managers in a positive manner.
- Managed overnight store operations, ensuring compliance with safety and security protocols.
- Assisted customers with inquiries, providing exceptional service and resolving issues efficiently.
- Operated cash register, processing transactions accurately while maintaining cash drawer integrity.
Education
High School Diploma -
Grenada high school
Grenada, Ms05.2018
Skills
- Leveraged advanced computer skills to enhance operational efficiency
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration
- Executed sales strategies to drive revenue growth and enhance market presence
- Assisted guests with inquiries and requests to enhance their experience Supported team members in maintaining cleanliness and organization of dining areas Contributed to efficient service delivery during peak hours
- Assisted in processing cash transactions accurately and efficiently Supported team members in maintaining cash registers and balancing daily sales Contributed to a positive customer experience through effective cash handling practices
- Oversaw team operations to ensure efficient workflow and productivity
- Assisted customers with transactions at checkout Supported team members in maintaining accurate cash registers Helped resolve customer inquiries and issues promptly
Timeline
Team Leader
FedEx
09.2023 - Current
Overnight clerk
ONCUE EXPRESS
08.2020 - 08.2023
High School Diploma -
Grenada high school