Sera Berisa
Nashville
Summary
I am seeking employment with a company where I can use my talents and skills to grow and expand the company.
Overview
13
13
years of professional experience
6039
6039
years of post-secondary education
Work History
TAGHeuer
06.2024 - 08.2024
- Open and close the store
- Inventory counts
- Made sure the store was eye appealing and organized
- Made sure the customer was properly taken care of (offered drinks such as water and alcohol, and a comfortable seat.)
- Up sold – provided at least 3 pieces – time piece customer was wanting to try on, a dream piece, and one similar to it – all of which was priced at a higher value
- Set security alarms
- Made sure the store was clean
- Daily safe counts
Sales - Fine Jewelry
Macys
12.2023 - 06.2024
- Assist customers to find their perfect piece / pieces
- Promote different forms of payment available to the customer, (Macys credit card, Affirm).
- Utilize time for up - sell add ons, (ring, bracelet, earrings).
- Preform daily log / inventory counts - cases, safes
- Customer follow up with orders, sizing, repair, etc…
- Exede daily sales goal
- Commission based - sell, sell, sell!!
Movado
02.2023 - 12.2023
- Sell a variety of time pieces to clients
- Replenish any and every piece in store
- Consultative selling skills
- Ensure cases are clean and appealing to target audience
- Daily counts / inventory
- Budget management
Michael Kors
03.2022 - 02.2023
- Drive sales and service results
- Provide world class service to increase customer experience at all times
- Meeting and exceeding daily sales targets
- Up sell - wallets, hand bags, clothes
- Organize floor and back room
- Monthly floor set changes
- Price changes
- Knowing how to prevent theft
- Boost and build clientele
Cosmetics/Fragrances
Dillard’s
07.2016 - 08.2018
- Provided excellent customer service
- Provided how to make-up application
- Always strived for meeting sales goals
- Team player
- I am goal oriented
- Outstanding verbal communication
- Proficient in opening Dillard’s credit cards - 10+ a month.
Cosmetics
Macys
11.2015 - 07.2016
- One on one connection made with customers to learn their sense of beauty and style, developed my artistic side of customer consultations, make-up, and product application.
- Attain sense of accomplishment when my skills combined with my passion for beauty to reach personal and team sales goals.
Dell healthcare
04.2015 - 10.2015
- Provided customer service to clients
- Signed clients up with an insurance plan
- Re-enrolled clients
- Assisted with basic information to clients during closed enrollment period
- Massachusetts Health Connector
Houseman/Front Desk – Guest Service Agent
Hilton Garden Inn
02.2012 - 03.2015
- Greeting and registering guests
- Provided outstanding guest service
- Settling the guests account’s upon completion of their stay
- Responsible for lobby cleaning
- Stocking guest rooms with necessary items
- Janitorial support
Customer Service Representative/ Sales person/ Cashier
Kmart
06.2011 - 01.2012
- Directed customers by escorting them to racks and counters
- Advised customers by providing information on products
- Processed payments by totaling purchases; processing checks, cash, and store or other credit cards.
- Kept clients informed by notifying them of preferred customer sales and future merchandise of potential interest
Education
Southcentral Community and Technical College
Western Kentucky University
High School Diploma -
Bowling Green High School
Skills
- Tri lingual - English, Bosnian, and Albanian
- Consultative selling
- Upselling techniques
- Effective communication
- Team collaboration
- Time management
- Hospitality and accommodation
- Price quote preparation
- Product guidance
- Sales goals attainment
Timeline
TAGHeuer
06.2024 - 08.2024
Sales - Fine Jewelry
Macys
12.2023 - 06.2024
Movado
02.2023 - 12.2023
Michael Kors
03.2022 - 02.2023
Cosmetics/Fragrances
Dillard’s
07.2016 - 08.2018
Cosmetics
Macys
11.2015 - 07.2016
Dell healthcare
04.2015 - 10.2015
Houseman/Front Desk – Guest Service Agent
Hilton Garden Inn
02.2012 - 03.2015
Customer Service Representative/ Sales person/ Cashier
Kmart
06.2011 - 01.2012
Southcentral Community and Technical College
Western Kentucky University
High School Diploma -
Bowling Green High School