Serena Satterfield
Caryville
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
20
20
years of professional experience
2001
2001
years of post-secondary education
Work History
General Manager
Stardust Marina
Andersonville
05.2015 - Current
- Led daily operations to ensure smooth functioning of marina services.
- Managed staff schedules and coordinated team activities for optimal performance.
- Oversaw maintenance of facilities to uphold safety and cleanliness standards.
- Implemented customer service initiatives to enhance guest experiences at the marina.
- Developed marketing strategies to promote marina events and attract visitors.
- Collaborated with vendors to source supplies and maintain inventory levels effectively.
- Monitored financial performance and prepared budgets for marina operations management.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Built and maintained loyal, long-term customer relationships through effective account management.
Bar Shift Leader
O'Charley's
Knoxville
05.2010 - 12.2014
- Supervised bar staff during shifts to ensure efficient operations.
- Trained new employees on company standards and procedures.
- Managed inventory levels and ordered supplies as needed.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Server
Riverview Grill
Clinton
08.2009 - 01.2011
- Restaurant closed
FOH Manager
Ruby Tuesday Restaurant
Knoxville
05.2006 - 07.2007
- Supervised front-of-house staff to ensure exceptional guest service.
- Managed scheduling and staffing to meet restaurant demands efficiently.
- Trained new employees on service standards and restaurant procedures.
- Coordinated with kitchen team to maintain seamless service flow.
- Oversaw inventory management and supply ordering processes regularly.
- Implemented health and safety protocols for compliance with regulations.
Education
Anderson County High School
Clinton, TNSkills
- Operations management
- Financial analysis
- Inventory control
- Customer service
Accomplishments
- Knox Stars Best Marina/Best Restaurant 2021-2025
Timeline
General Manager
Stardust Marina
05.2015 - Current
Bar Shift Leader
O'Charley's
05.2010 - 12.2014
Server
Riverview Grill
08.2009 - 01.2011
FOH Manager
Ruby Tuesday Restaurant
05.2006 - 07.2007
Anderson County High School