Serenity Brockman
Nashville
Summary
"State-certified Nursing Assistant with senior-level experience in dynamic healthcare environments. Known for a compassionate bedside manner, sharp attention to detail, and exceptional time-management abilities to ensure top-notch patient care. Skilled in providing mobility and personal hygiene support, while also excelling in administrative tasks such as scheduling, coordinating travel, managing expense reports, and transcribing minutes, ensuring seamless office operations."
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Overview
3
3
years of professional experience
1
1
Certification
Work History
CNA
Christian City Living Center
2023.05 - 2024.08
- Delivered compassionate and attentive care to residents, assisting with daily living activities and supporting their overall well-being.
- Applied CNA skills in a clinical setting, including monitoring vital signs, administering medications, and providing emotional support to residents.
- Collaborated with healthcare professionals to develop and implement individualized care plans, ensuring high standards of care and patient satisfaction.
Customer Service Representative
Publix
2022.08 - 2023.05
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Office Assistant
Fulton County Schools
2021.08 - 2022.05
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
Bachelor of Science - Nursing
Tennessee State University
Nashville, TN12.2026
High School Diploma -
Banneker High School
College Park, GA05.2022
Skills
- Cpr Certified
- Leadership
- Collaboration
- Networking
- Professional development
- Interpersonal skills
Personal Information
Date of Birth: 09/05/24
Hobbies and Interests
- Networking events
- Healthcare projects
- Meaningful connections
- Leadership
- Entrepreneurship
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Early Childhood Education
Languages
Spanish
Limited Working
Timeline
CNA
Christian City Living Center
2023.05 - 2024.08
Customer Service Representative
Publix
2022.08 - 2023.05
Office Assistant
Fulton County Schools
2021.08 - 2022.05
Bachelor of Science - Nursing
Tennessee State University
High School Diploma -
Banneker High School
- Basic Life Support (BLS) Certification - American Heart Association.
- Early Childhood Education
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