SETH BROOKS

See Katom 11/2021 to 12/2023

• Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
• Established new accounts through cold calling and personal visits to potential customers.
• Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
• Contacted new and existing customers to discuss ways to meet needs through specific products and services.
• Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
• Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Monitored competitor activities to maintain competitive advantage.

• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Continuing education on new and updated products to be best resource for client's equipment needs
• Discover potential clients and their value for reoccurring business
• Understand client's needs and provide solutions to meet said needs
• Communicate externally with manufacturers/vendors and internally with multiple departments to assure client orders are executed and fulfilled correctly, efficiently, and in timely manner
• Prioritize sales opportunities based on time/sales potential
• Collect documentation to execute sales transactions via CC, Check, or Wire Transfer
• Understand, meet and exceed monthly/quarterly sales budgets
• (CRM, Excel, Dynamics NAV, etc.)

• (See Retail Sales Manager) Essentially same role, but with additional store location and more employees

• Understand, reach, and maintain store sales numbers to exceed monthly goals
• Communicate with DM and DOS on a daily basis
• Communicate to employees monthly commission plans and goals
• Coach, train, and motivate employees on a continual basis
• Make and present weekly schedules to employees in a timely fashion
• Daily cash handling
• Verify deposits
• Make and arrange quarterly marketing plans for store
• Conduct and perform bi-monthly inventory counts for store
• Conduct and perform interviews for prospective employees
• Evaluate, document, and perform bi-monthly individual reviews with employees
• Conduct and perform personal improvement plans when needed for employees

• Communicate via phone, text, email, and group chat with co-workers and superiors
• Overcome customer objections to reach maximum customer satisfaction and sales goals
• Understand and maintain knowledge of ever-changing promotions and deals for retail products and services
• Know and understand monthly commission plans and goals
• Understand, reach, and maintain personal sales numbers to exceed monthly goals
• Order, receive, and stock store inventory

• Collaborate with other departments as necessary to meet customer requirements, to take advantage of sales opportunities
• Compile information about new accounts, enter account information into computers, and file related forms or other documents
• Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, certificates of deposit, etc
• Perform teller duties as required
• Refer customers to appropriate bank personnel to meet their financial needs
• Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes
• Collect and record customer deposits and fees, and issue receipts using computers
• Execute wire transfers of funds
• Maintain knowledge on bank products and services