Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Seth Rosson

Lawrenceburg

Summary

Dedicated dynamic professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand and positively impact company and team success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Operations Coordinator

FedEx Ground
09.2020 - Current
  • Implemented troubleshooting, root cause analysis and issue resolution.
  • Provided direction and guidance to internal teams in order to achieve success.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Promptly responded to inquiries and requests from customers.
  • Reviewed and analyzed safety data and statistics to identify trends and areas requiring improvement.
  • Communicated safety performance and progress to management and employees to provide up to date information.
  • Followed established auditing processes to meet internal and regulatory requirements.

Operations Manager

FedEx Ground
08.2018 - 09.2020
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Developed and implemented policy and procedure updates to improve workflow and productivity.
  • Tracked production and quality control systems to proactively identify deficiencies.

Package Handler

FedEx Ground
04.2013 - 08.2018
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Used hand-held scanners to accurately track item movements.
  • Followed verbal and written instructions to properly move and ship products.
  • Loaded packages into correct trucks and trailers.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Communicated with supervisors about delays or other issues with shipments.
  • Collaborated with other package handlers to provide prompt problem resolution.
  • Followed safety regulations to maintain safe work environment.
  • Maintained clean, orderly work environment free of hazards.

Stocker/Cashier

Super Rama Foods
07.2012 - 04.2013
  • Maintained effective team member communication.
  • Greeted customers and directed to requested products.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, and locate items.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register to record transactions accurately and efficiently.

Education

Business Management

Athens State University
Athens, AL
12-2018

High School Diploma -

Lawrence County High School
Lawrenceburg, TN
05-2012

Skills

  • Quality assurance and control
  • Process implementation
  • Operational efficiency
  • Strategic planning
  • Workforce planning
  • Excellent oral and written communication
  • Strong analytical thinking
  • Strong interpersonal communication
  • Analytical skills
  • Complaint resolution
  • Coordination
  • Problem-solving
  • Safety and compliance inspections

Certification

CPR Certified

Languages

English
Native or Bilingual

Timeline

Operations Coordinator

FedEx Ground
09.2020 - Current

Operations Manager

FedEx Ground
08.2018 - 09.2020

Package Handler

FedEx Ground
04.2013 - 08.2018

Stocker/Cashier

Super Rama Foods
07.2012 - 04.2013

Business Management

Athens State University

High School Diploma -

Lawrence County High School

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Seth Rosson