Sethuram M
SYSTEM ENGINEER
Pudukkottai,tamilnadu
Summary
Accomplished Functional Support at Tata Consultancy Services, adept in SAP Customer Relationship Management and excelling in customer service. Spearheaded SAP ILM solutions, enhancing data management and CRM system efficiency. Proven track record in resolving complex technical issues, significantly improving system performance. Expert in fostering cross-functional team collaboration and driving customer satisfaction through effective communication and technical prowess.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Functional Support
Tata Consultancy Services
Chennai
08.2022 - Current
- Implemented and managed SAP Information Lifecycle Management (ILM) solutions to ensure efficient data archiving, retention, and deletion in SAP CRM systems.
- Worked closely with cross-functional teams to integrate ILM solutions with SAP CRM, ECC, and other systems while maintaining compliance.
- Provided end-to-end support for SAP Fiori applications, ensuring seamless functionality and optimal performance for end-users.
- Provided ongoing support, troubleshooting, and system maintenance to ensure optimal performance of SAP CRM Case Management.
- Monitored and maintained case management systems, resolving technical issues, and minimizing system downtime.
- Analyzed and resolved end-user issues related to case creation, updates, and reporting within SAP CRM.
- Supporting the SAP CRM Loyalty with backend systems for seamless management of customer data, transactions, and rewards.
Design Engineer
Sellowrap Industries Limited
Ranipet
11.2020 - 11.2021
- RFQ study & Preparing Technical files.
- 3D & 2D data creation.
- Responsible for change development & ANPQP Documents
- Creating Inspection Reports for NPD projects.
- Focusing & solving quality related issues.
Education
Bachelor of Engineering - Mechanical Engineering
K.Ramakrishnan College of Technology
Trichy 06.2016 - 05.2020
Higher Secondary School - Computer Science
Sri Ragavendra Matriculation Hr Sec School
Veeraganur 06.2014 - 04.2016
Secondary School Leaving Certificate -
Vidyaa Vikas Matriculation Hr Sec School
Gandarvakottai 06.2013 - 05.2014
Skills
SAP Customer Relationship Management
undefinedAccomplishments
- Received Star of the month twice within Project level.
- Developed a Plastic part for Renault Kiger.
- Done a Electric car project for SUVC competition national level.
Timeline
Functional Support
Tata Consultancy Services
08.2022 - Current
Design Engineer
Sellowrap Industries Limited
11.2020 - 11.2021
Bachelor of Engineering - Mechanical Engineering
K.Ramakrishnan College of Technology
06.2016 - 05.2020
Higher Secondary School - Computer Science
Sri Ragavendra Matriculation Hr Sec School
06.2014 - 04.2016
Secondary School Leaving Certificate -
Vidyaa Vikas Matriculation Hr Sec School
06.2013 - 05.2014
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