Seung Hwa Han
Memphis
Summary
Dynamic operations leader with a proven track record at Umma Kitchen, excelling in staff recruitment and vendor negotiation. Adept at implementing process improvements that enhance productivity and customer satisfaction. Passionate about team development and regulatory compliance, driving initiatives that resulted in significant cost savings across departments.
Overview
9
9
years of professional experience
Work History
General Manager of Operations
Umma Kitchen
Los Angeles
01.2022 - 09.2024
- Recruited, hired, and trained new staff members according to organizational standards.
- Resolved escalated customer service issues in a timely manner.
- Evaluated current systems and processes and developed plans for updating them as needed.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
- Maintained up-to-date knowledge of relevant laws and regulations related to operations management.
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Provided strategic direction to staff members in order to maximize productivity.
- Identified cost savings initiatives that could be implemented across all departments.
- Coordinated with other departments to ensure successful delivery of services.
- Negotiated contracts with vendors for goods or services needed by the organization.
Real Estate Appraiser
P&P Appraiser
Los Angeles
12.2020 - 12.2021
- Created written appraisals detailing the estimated value of a property based on comparable sales, market trends and other factors.
- Researched public records to obtain deed information, legal descriptions and zoning regulations.
Manager
Miss Coffee
Los Angeles
07.2019 - 12.2020
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Analyzed customer feedback data to develop action plans for improving services offered.
Store Manager
Pro Beauty Store
Memphis
01.2016 - 05.2019
- Organized promotional events to increase product awareness.
- Performed regular price checks to ensure competitive pricing.
Skills
- Staff recruitment
- Inventory management
- Regulatory compliance
- Vendor negotiation
- Process improvement
- Customer service
- Team leadership
- Staff development
- Warehouse operations
- Management
Timeline
General Manager of Operations
Umma Kitchen
01.2022 - 09.2024
Real Estate Appraiser
P&P Appraiser
12.2020 - 12.2021
Manager
Miss Coffee
07.2019 - 12.2020
Store Manager
Pro Beauty Store
01.2016 - 05.2019
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