Shacarolyn Alexander
Gallatin
Summary
Dedicated Community Director with 6 year history of success in community support and engagement. Builds strong relationships between residents, families and staff. Proactive and industrious with proficiency in Onesite and Yardi.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Community Director
Sumner Gardens
07.2021 - Current
- Manage the financial performance of the property by overseeing rents, occupancies and expenditures.
- Supervise resident retention, renewal and leasing programs to maintain maximum occupancy.
- Oversee resident relations, which includes taking resident phone calls, requests and concerns.
- Ensure compliance with the Management Company policy, as well as federal and local regulations.
- Manage, train and counsel onsite staff effectively.
- Oversee daily leasing paperwork and proper completion of service requests.
- Analyze monthly performance and budget projections, discuss strategies with the Regional Property Manager and complete annual asset business plans and budget forecasts.
- Assigns and proofs all leasing paperwork
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Drove facility growth and increased resident morale by planning special activities.
Assistant Community Director
Robinson Flats
07.2020 - 07.2021
- Provided administrative support to the Community Manager as needed.
- Updated resident accounts with latest personal information and recent payments.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Conducted resident re-certification appointments and interviews monthly to update records appropriately and verify program eligibility.
- Facilitated and maintained compliance with federal housing re-certification regulations.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
Leasing Consultant
Villages of Gallatin
01.2019 - 07.2020
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Responded to tenant requests for maintenance services in a timely manner.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
Education
Bachelor of Science -
Tennessee State University
Nashville, TN05.2014
Skills
- Multi-family property management
- New construction
- Financial budgeting and reporting
- Fair housing compliance
- Tenant and eviction laws
- Customer service-focused
- Rent collection
- Staff management
- Skilled multi-tasker
- Affordable housing
Certification
- Housing Credit Certified Professional (2023)
Accomplishments
- 2023 Property Manager of the Year
Timeline
Community Director
Sumner Gardens
07.2021 - Current
Assistant Community Director
Robinson Flats
07.2020 - 07.2021
Leasing Consultant
Villages of Gallatin
01.2019 - 07.2020
- Housing Credit Certified Professional (2023)
Bachelor of Science -
Tennessee State University
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