Shadrach Emmanuel
Program Manager
Chennai
Summary
Dynamic and competent professional with 10 years of diverse experience in logistics, operations, and warehouse management. Strong leadership and PR skills to effectively lead teams and build positive relationships with stakeholders. Meticulous planning and execution abilities consistently enhance productivity and profitability.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Program Manager
Pico Xpress Pvt Ltd
01.2024 - Current
- Managing Control Operations
- Managed Operation Performance review and enhancements
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
State Operations Manager
Pico Xpress Pvt Ltd
08.2023 - 01.2024
- Built the entire Tamil Nadu state Last Mile operations
- Conducted regular performance reviews, providing constructive feedback and setting achievable goals for team members.
- Identified areas of improvement to enhance overall operations and implement best practices.
- Established strong relationships with stakeholders, improving collaboration and communication.
- Reduced costs while maintaining quality standards through effective resource management.
Program Manager
Udaan
08.2022 - 07.2023
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Reduced Overall 3PL loss by 75%
Program Analyst FM/LM
Udaan
04.2020 - 08.2022
- Key account manager for 3PL vendors at Udaan
- Handling Pan-India First mile and Last mile operations of 3PL
- Vendor Management
- Fraud Identification Analysis
- Manpower management
- Reconciliation
- Vendor Finance/billing
- 3PL Escalations
- Ensured Performance metrics are achieved
Area Manager
Udaan
07.2019 - 04.2020
- Planning and executing daily Hub Operations in TN and Kerala
- Manpower management
- Planned operations to meet established schedules, factoring in order demands and business forecasts
- Dedicated to expanding client bases by building lasting relationships
- Handled Forward delivery and Reverse Pickup CMS handling
- Ensured Hub Metrics are achieved in terms of RTO, FAD and D0 and D1 Delivery
Sales Manager
DES Auto
07.2016 - 07.2019
- Interpreted sales and pricing policies to departmental personnel and customers
- Established and cultivated solid business relationships with new or existing customers
- Resolved customer issues quickly to close deals and boost client satisfaction
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
Warehouse In-charge
Gojis lifestyle Pvt Ltd
04.2014 - 07.2016
- Handling Two warehouses at Coimbatore and Chennai Location
- Daily monitoring of Operations and Order Management
- Project management
- Stock Maintenance
- Implementing new design layout for warehouse
- Exposure to SAP MM
Education
Bachelor of Engineering - Mechanical Engineering
St.Peter's University
Chennai, TN 04.2008 - 04.2012
Skills
- Ms-Project Planner
- Ms-Office
Personal Information
- Date of Birth: 04/23/91
- Nationality: Indian
- Marital Status: Single
Timeline
Program Manager
Pico Xpress Pvt Ltd
01.2024 - Current
State Operations Manager
Pico Xpress Pvt Ltd
08.2023 - 01.2024
Program Manager
Udaan
08.2022 - 07.2023
Program Analyst FM/LM
Udaan
04.2020 - 08.2022
Area Manager
Udaan
07.2019 - 04.2020
Sales Manager
DES Auto
07.2016 - 07.2019
Warehouse In-charge
Gojis lifestyle Pvt Ltd
04.2014 - 07.2016
Bachelor of Engineering - Mechanical Engineering
St.Peter's University
04.2008 - 04.2012
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