Shahaanah Ayub
Client Service Executive
Chennai
Summary
Tenacious Client Service Executive with 3 years of successful leadership and management experience. Committed to bettering the client service experience with timely assistance and helpful feedback. Confident and reliable with exceptional interpersonal communication and multitasking abilities. Passionate about creating organizational success.
Overview
4
4
years of professional experience
Work History
Client Service Executive
Deloitte Digital
01.2021 - Current
- Assisted in the development of training materials for new hires, improving overall team competency levels.
- Delivered outstanding results under tight deadlines while maintaining a high level of professionalism and attention to detail.
- Reduced response times with effective prioritization of tasks and efficient time management skills.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Mentored junior team members to enhance their skills and improve overall team performance.
- Collaborated with team members on continuous improvement initiatives, contributing to the overall success and growth of the customer support department.
Customer Support Executive
Amazon
04.2020 - 12.2022
- Delivered outstanding results under tight deadlines while maintaining a high level of professionalism and attention to detail.
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Offered free products or services to pacify irate or unsatisfied customers.
Education
Bachelor of Science - Tourism And Travel Management
Zion Matriculation Higher Secondary School
Chennai, India 04.2001 -
Skills
Customer Needs Assessment
Customer Engagement
Queue management
Live chat support
Complaint Handling
Needs Assessment
Quality Control
Time Management
Issue Escalation
Customer Relationship Management
Timeline
Client Service Executive
Deloitte Digital
01.2021 - Current
Customer Support Executive
Amazon
04.2020 - 12.2022
Bachelor of Science - Tourism And Travel Management
Zion Matriculation Higher Secondary School
04.2001 -