Shaianna Pratcher

• Worked as a picker
• Pallet picking
• Would walk to my station everyday scan my badge and start to pick items from the pods sent to my station
• Did task with RF scan guns
• Helped with totes and pushes totes down the line
• Helper in damage land, this is the area where all of the damaged items go and I had to find all of the items with a scan gun and walk around with a cart.

• Clean the assigned floor I was given each morning
• Involved cleaning restrooms, study lounges, back of the house work offices, computers and private rooms
• Dust book shelves
• Involved vacuuming and mopping
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• Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
• Processed returns and exchanges efficiently, maintaining accurate records and inventory levels
• Assisted in training new team members on company policies, procedures, and best practices for delivering excellence customer service
• Greeted customers
• Work in photo department
• Stocker
• Helped with back of the house with trucks early mornings sometimes evenings
• Recognized as top performing associate for consistently achieving high ratings on post interaction surveys

• Greeted and welcomed visitors, providing a positive first impression of the company

• Managed a high volume of incoming calls, efficiently routing them to the appropriate departments

• Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management

• Maintained an organized front desk area, including managing visitor sign-in process and distributing badges

• Trained new receptionists on office procedures and protocols to ensure consistent service delivery across shifts

• Was in processing but worked in order select also
• Gathered boxes to process and ship them down the line
• Go find items where the bot sent me
• Pack orders