SHAIK GOUSE BASHA
TEAM LEAD OPERATIONS
Chennai
Summary
Accomplished Team Leader at Omega Healthcare Management Services Private, adept in enhancing team productivity and individual performance through effective mentoring and targeted coaching. Excelled in quality control and AR collections, significantly improving production efficiency and client relations. Skilled in performance metrics monitoring and root cause analysis, demonstrating a perfect blend of technical proficiency and team motivation.
Overview
11
11
years of professional experience
Work History
Team Leader
Omega Healthcare Management Services Private
09.2021 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Quality Control Analyst
Omega Healthcare Management Services Private
05.2015 - 08.2021
- Improved overall production efficiency by identifying and resolving quality control issues.
- Enhanced product quality by conducting thorough analyses and implementing corrective actions.
- Inspected items and compared against standards to meet regulatory requirements.
- Reduced customer complaints with consistent monitoring of products for adherence to company standards.
- Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
- Created and revised procedures, checklists and job aids to reduce errors.
AR Executive
Omega Healthcare Management Services Private
05.2013 - 04.2015
- Improved AR collections by implementing efficient follow-up processes and maintaining strong client relationships.
- Maintained accurate customer records, including contact information, credit limits, and payment terms, facilitating effective communication and negotiation efforts.
- Conducted regular analyses of aged receivables to identify areas requiring targeted collection efforts or adjustments in credit policies for optimal results.
- Analyzed aging reports to identify trends and patterns causing missed collections.
Education
Bachelor of Science - Computer Science
DR S.R.J Degree College
Nellore, India 04.2001 -
Skills
Team Supervision
Teamwork and Collaboration
Work Planning
Team motivation
Mentoring
Performance Metrics Monitoring
Report reviewing
Account Analysis
Transaction Processing
Root Cause Analysis
Accomplishments
- Achieved 80% by completing aging volume with accuracy and efficiency.
- Supervised team of 20 staff members.
- Achieved EQ percentage with constant manner per the client SLA
Timeline
Team Leader
Omega Healthcare Management Services Private
09.2021 - Current
Quality Control Analyst
Omega Healthcare Management Services Private
05.2015 - 08.2021
AR Executive
Omega Healthcare Management Services Private
05.2013 - 04.2015
Bachelor of Science - Computer Science
DR S.R.J Degree College
04.2001 -
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