SHAKEIA MERRITT
Clarksville
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Caregiver
Advantage Senior Care
Hopkinsville, KY
11.2025 - Current
- Developed and implemented individualized care plans to enhance client well-being and comfort.
- Provided compassionate personal care and assistance with daily living activities for clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Coordinated medication management, ensuring accuracy and adherence to prescribed schedules.
- Trained new caregivers on best practices for patient care and safety protocols.
Customer Service Representative
Generation Tux
Louisville, KY
03.2025 - 11.2025
- Managed order processing and tracking to ensure timely delivery of products and enhance customer satisfaction.
- Curated personalized styling recommendations based on clients' preferences and body types.
- Conducted personal shopping sessions, enhancing client experience through tailored consultations.
- Collaborated with other stylists within the company for ongoing professional development and sharing best practices to enhance overall client experience.
- Assisted clients with selecting clothing pieces based on body type, personal style preferences, and budget limitations.
- Assisted customers with clothing fit recommendations to enhance shopping experience.
Pharmacy Technician (CALL CENTER WFH)
Knipperx
Louisville, KY
07.2023 - 03.2025
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Delivered customer service by addressing patient inquiries regarding medications and health-related topics, enhancing patient understanding and satisfaction.
- Collaborated with healthcare providers to clarify prescription orders, ensuring accuracy and minimizing medication discrepancies.
- Coordinated communication with doctors and insurance agencies to resolve prescription cost discrepancies, facilitating timely medication access for patients.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Interpreted and processed medication orders under supervision of pharmacist.
- Verified prescriptions and drug labels, documents and packages.
- Managed prescription processing and verification, ensuring compliance with pharmacy regulations.
- Operated pharmacy software systems for efficient inventory management and order processing.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
PROJECT COORDINATOR
Creative Realities
Louisville, KY
01.2022 - 06.2023
- (Contract assignment via Randstad)
- Coordinated electricians for bowling alley projects, ensuring timely workflow and high client satisfaction
- Streamlined communication processes, managing daily emails and calls to efficiently source and schedule qualified electricians
- Enhanced communication processes, managing daily emails and calls to source and schedule qualified electricians
- Facilitated coordination between electricians and stakeholders, ensuring seamless installations and enhanced client satisfaction
FRONT DESK RECEPTIONIST/ PERSONNEL
Section 8 office
Louisville, KY
07.2019 - 12.2022
- Processed and maintained documents to ensure accurate record-keeping and compliance
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Organized filing system for quick and efficient document retrieval
Education
Some College (No Degree) - Nursing
Galen College of Nursing
Louisville, KY2028
Skills
- Customer service
- Active listening
- Attention to detail
- Adaptability
- Problem solving
- Personal care
- Multitasking
- Patient care coordination
- Patient documentation
- Microsoft Excel
Certification
Certified Signing Agent
Timeline
Caregiver
Advantage Senior Care
11.2025 - Current
Customer Service Representative
Generation Tux
03.2025 - 11.2025
Pharmacy Technician (CALL CENTER WFH)
Knipperx
07.2023 - 03.2025
PROJECT COORDINATOR
Creative Realities
01.2022 - 06.2023
FRONT DESK RECEPTIONIST/ PERSONNEL
Section 8 office
07.2019 - 12.2022
Some College (No Degree) - Nursing
Galen College of Nursing