Shakira Spencer

• Served meals and provided hygiene supplies to individuals experiencing homelessness, mental illness, and instability.
• Demonstrated trauma-informed communication and empathetic client interaction.
• Supported individuals in crisis with dignity, respect, and calm behavior management.
• Assisted in maintaining a trauma-informed environment, fostering trust and safety among service users.

Schizophrenia & Dementia Support

• Provided direct support for a family member with schizophrenia, including monitoring symptoms, redirecting behavior, and ensuring safety.
• Assisted grandmother with dementia, using patience, redirection, and memory-care techniques.
• Gained real-world experience handling behavioral changes, emotional distress, and crisis situations in a home setting

• Proven ability to learn quickly and adapt to new situations.
• Supervise and lead staff in a high-pressure environment; coach team members and resolve conflicts quickly.
• Utilize de-escalation and problem-solving techniques to manage customer and employee issues.
• Conduct safe counts, maintain financial accuracy, and complete daily shift reports.
• Lead group meetings and coordinate deployment charts to keep operations organized and efficient.
• Maintain safety protocols, ensure compliance, and monitor staff performance