Shalini Daisy
Trainer
Chennai
Summary
Results-driven Learning & Development Specialist with 2+ years of experience designing, delivering, and evaluating effective learning solutions across corporate training programs. Demonstrated ability to support employee development through tailored onboarding, refresher, and upskilling programs. Skilled in coaching, performance auditing, and curriculum design aligned with business goals. Adept at working independently and collaboratively to support organizational change, stakeholder engagement, and continuous learning across diverse teams.
Overview
8
8
years of professional experience
Work History
Senior Trainer
NTT DATA
08.2023 - Current
- Delivered customized training sessions to over 100 associates, focusing on communication, language enhancement, and process adherence.
- Designed and executed training strategies that increased the Overall Floor Average from 81.76% to 83.58% in one month.
- Achieved a 1.82% rise in the Overall Needle Movement through targeted learning initiatives.
- Served as a panelist for voice and accent interviews, contributing analytical insights for hiring decisions.
- Developed refresher and huddle content tailored for chat and email support associates.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Collaborated with subject matter experts to create accurate training content.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
- Facilitated team-building exercises to foster collaboration between department members.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Mentored junior trainers, fostering professional growth and enhancing overall team capabilities.
Assistant Tourist Guide (Freelance)
Kepler Tours and Travels
12.2021 - 07.2023
- Delivered informative tours, adapting communication style to diverse audiences.
- Coordinated logistics and supported lead guides to ensure smooth tour operations.
- Addressed tourist queries effectively, enhancing guest satisfaction and engagement.
- Guided groups of up to 50-70 people on scheduled tours.
Content Writer – Internship
Asiana Times
07.2021 - 08.2021
- Authored SEO-optimized articles with 100% quality and originality.
- Conducted deep research and adapted content to align with legal and brand standards.
- Completed thorough research into assigned topics.
- Improved content quality by conducting thorough research and incorporating industry trends.
- Performed keyword research to optimize content for SEO.
- Increased brand visibility by consistently producing high-quality, SEO-optimized content.
Blogger
Shalini Misa - The Girl Loves Black
01.2018 - 08.2021
- Created visually engaging video content in collaboration with salon brands.
- Built a social media presence and established content strategy for beauty and lifestyle.
Education
Bachelor of Business Administration -
Bharathiyar University
Schooling - undefined
Lady Andal Venkatasubba Rao Matriculation Higher Secondary School
Skills
- Facilitation of training sessions
- Communication Skills Coaching
- Speech clarity enhancement
- Performance Evaluation
- Content Creation & Instructional Design
- Stakeholder Engagement
- Analytical & Problem-solving Skills
Websites
Accomplishments
- Recognized for driving measurable improvements in communication efficiency.
- Designed successful content frameworks used across multiple training cohorts.
- Scoped and developed tailored learning content including onboarding, upskilling, and process refreshers.
- Collaborated with stakeholders to identify training needs, adapting delivery methods for virtual and live sessions.
- Independently designed and maintained training records, conducted TNAs, and implemented feedback-based enhancements.
- Supported organisational transitions by aligning learning interventions with change management initiatives.
- Advocated mandatory training initiatives, driving compliance and maintaining updated digital learning repositories.
Tools And Skills
- MS Office Suite
- Google Workspace
- Soft Skills Training
- Customer Service
- SuccessFactors (basic knowledge)
Timeline
Senior Trainer
NTT DATA
08.2023 - Current
Assistant Tourist Guide (Freelance)
Kepler Tours and Travels
12.2021 - 07.2023
Content Writer – Internship
Asiana Times
07.2021 - 08.2021
Blogger
Shalini Misa - The Girl Loves Black
01.2018 - 08.2021
Schooling - undefined
Lady Andal Venkatasubba Rao Matriculation Higher Secondary School
Bachelor of Business Administration -
Bharathiyar University
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