Shalini Gnanasekaran
Technical Program Manager
Chennai
Summary
Dynamic Technical Program Manager with a proven track record at Citi Bank Corporate, excelling in Agile project management and stakeholder engagement. Expert in driving performance improvements and leading cross-functional teams, I effectively mitigate risks and enhance communication, ensuring successful project delivery in complex environments. Committed to continuous process enhancements and customer-focused solutions.
Overview
19
19
years of professional experience
1
1
Certification
2
2
Languages
Work History
Technical Program Manager
Citi Bank Corporate
06.2020 - Current
- Organizing for Project Plan , execution and delivery.
- Facilitates all the Scrum Ceremonies, works to remove impediments, mitigates risks, resolves dependencies, Manages communication and co-ordination within and outside team and provides technology leadership
- Accountable for managing the lifecycle for a complex cross functional body of work that has a long-term positive impact to the organization
- Define and organize the program, outline tenets, analyze data and drive performance improvements.
- Dependency Management with Internal & external supporting teams for project execution .
- Operated successfully in ambiguous environments.
- Removed blockers and always find the path forward in challenging situations.
- Handled multiple contending priorities simultaneously in an exciting environment
- Performed risk management assessments on projects
- Managing 5 scrum team as a overall TPM lead
- Makes sure team is following AGILE cadence.
- Responsible for planning till implementation
- Communicate program progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple levels
- Responsible for metrics & status reporting in JIRA, Accelerator(Custom tool)and proactively seek out for continuous improvement.
Technical Program Manager
Tata Consultancy Services
08.2017 - 05.2020
Technical Program Manager
Tata Consultancy Services
05.2015 - 07.2017
Quality Assurance Analyst
Tata Consultancy Services
06.2011 - 04.2015
- Mentored and coached team members on QA topics and strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Reported progress, test metrics and results to project stakeholders.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
- Streamlined communication between QA and development teams, expediting bug fixes and feature enhancements.
Quality Engineer
Tata Consultancy Services
01.2007 - 05.2011
Education
Bachelor of Science - Computer Application
Lady Doak College
Madurai 04.2001 -
Skills
Stakeholder management
Agile methodologies
Agile project management
Presentation and facilitation
Customer focus
Team oversight
Continuous process improvements
Cross-functional team leadership
Certification
CSM
Timeline
Technical Program Manager
Citi Bank Corporate
06.2020 - Current
Technical Program Manager
Tata Consultancy Services
08.2017 - 05.2020
CSM
06-2015
Technical Program Manager
Tata Consultancy Services
05.2015 - 07.2017
Quality Assurance Analyst
Tata Consultancy Services
06.2011 - 04.2015
Quality Engineer
Tata Consultancy Services
01.2007 - 05.2011
Bachelor of Science - Computer Application
Lady Doak College
04.2001 -
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