Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Shamira McKay

Nashville

Summary

Results-driven Supply Chain Order Management Analyst with Cummins Inc., skilled in order management and data analysis. Proven track record in reducing back-order line days and enhancing customer service. Adept at project management and team leadership, fostering collaboration to achieve operational excellence. Committed to optimizing supply chain logistics for improved efficiency.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Supply Chain Order Management Analyst (OEM)

Cummins Inc
01.2020 - Current
  • Worked on Special project moving RDC inventory to other RDCs
  • Backup for Kitting Suppliers account
  • GOMS SME/trainer for new hires on the team
  • Served as a team leader fielding questions and requests for the team in the absence of a senior analyst
  • Reduced back-order line days for the RDCs as well as priority OEM customers (Rush Trucks)
  • Participated in OCI UAT Testing for RDC GOMS becoming the unofficial UAT tester for the COM team
  • Represented COM in UAT testing for Project Endgame, LAV RDC launch, 1BC project
  • COM Fun Committee Leader
  • Served as COM Change Agent for the CSO Pilot Program
  • ERT team member at OCP site
  • CIT liaison

Supply Chain Order Management Analyst (NAD)

Cummins Inc
03.2015 - Current
  • Manage customer inquiries via phone, Siebel, and/or email
  • Proactively obtain status of backordered parts for my distributors
  • Research part status, availability, and lead time
  • Support account with daily maintenance of Hold and Dropship reports for the South Region
  • Facilitated side-by-side training to new hires and business guests
  • Analyze anomalies in service requests from distributors
  • Served as a team leader delegating and distributing team due and overdue assignments for the team

DMEMAC Customer Care Tier 1

CGS
09.2010 - 03.2015
  • Taking inbound calls from DME suppliers regarding Medicare claims/policies
  • Research and interpret Medicare guidelines
  • Identifying errors in processed Medicare claims
  • Lead CSR for the finance line where I assisted suppliers by explaining outstanding debts/offsets

PFFS Tier 1

CGS
12.2009 - 03.2015
  • Assisted members, providers, and brokers with various requests pertaining to benefit information
  • Researched claim status and enrollment status

Education

History, English

David Lipscomb University
05.1999

High School -

Hunters Lane High School
05.1995

Skills

  • Order management
  • Data analysis
  • Inventory control
  • Customer service
  • Project management
  • Supply chain logistics

Certification

  • CSP-Certified Supply Chain Professional
  • CASP-Certified Advanced Supply Chain Professional

References

Available upon request.

Timeline

Supply Chain Order Management Analyst (OEM)

Cummins Inc
01.2020 - Current

Supply Chain Order Management Analyst (NAD)

Cummins Inc
03.2015 - Current

DMEMAC Customer Care Tier 1

CGS
09.2010 - 03.2015

PFFS Tier 1

CGS
12.2009 - 03.2015

History, English

David Lipscomb University

High School -

Hunters Lane High School

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Shamira McKay