Shamsunisha Mohamed Ali
Krishnagiri
Summary
Successful Executive with over two years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team member adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Technology Support Executive
Infosys BPM
08.2021 - Current
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Participated in regular meetings with team to discuss issues, concerns and updates.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Bachelor of Science - BCA
Adhiyaman Maric Higher Secondary School
Tamilnadu06.2021
Skills
- Interpersonal Skills
- Operations Management
- Executive Support
- Customer-Oriented
- Team Leadership
- Administrative Skills
- Problem Resolution
- Project Management
Certification
Course ITIL 2011 Foundation.
Languages
English
Tamil
Urdu
Timeline
Senior Technology Support Executive
Infosys BPM
08.2021 - Current
Bachelor of Science - BCA
Adhiyaman Maric Higher Secondary School
Similar Profiles
DESIREE ANN ALDAYDESIREE ANN ALDAY
Technology Lead at Infosys Ltd. / Infosys BPMTechnology Lead at Infosys Ltd. / Infosys BPM
Simona MurzeaSimona Murzea
Order Entry Specialist at Infosys BPM/ InfosysOrder Entry Specialist at Infosys BPM/ Infosys
Abhinandan SAbhinandan S
Senior Technical Process Executive at Infosys BPM Ltd.Senior Technical Process Executive at Infosys BPM Ltd.