Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHAMYRA SMITH

Chattanooga

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Experienced customer service professional with several years of experience and readiness to take on any team need or customer challenge. Positive and upbeat communicator with highly organized nature and solid history of improving customer satisfaction and recapturing lost customers. Trained in regulations and best practices. .

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Address individual and trending customer issues with analytical and creative approaches by leveraging strong problem-solving abilities. Diligent in supporting diverse customers with routine and complex requirements to optimize support and boost company loyalty.

Results-driven Customer Support Specialist with background in managing customer inquiries and complaints, troubleshooting technical issues, and maintaining high customer satisfaction levels. Strengths include problem-solving skills, empathetic communication style, and adeptness at learning new technologies. Significant impact made in previous roles through improvement of support processes to streamline operations and enhance customer experiences.

Resourceful Customer Support Specialist known for high productivity and efficient task completion. Possess specialized skills in problem-solving, customer relationship management, and technical support. Excel in communication, empathy, and adaptability, ensuring exceptional service and support to customers. Committed to leveraging these abilities for improved customer satisfaction and business success.

Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.

Skilled in navigating complex technical environments with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives.

Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Overview

8
8
years of professional experience
2004
2004
years of post-secondary education

Work History

Customer Support Specialist

Home Depot
Chattanooga
09.2023 - 07.2025
  • Assisted customers with product inquiries and order placements.
  • Resolved customer complaints through effective communication and problem-solving.
  • Provided product recommendations based on customer needs and preferences.
  • Collaborated with team members to maintain a positive store environment.
  • Educated customers on promotions, sales, and store policies.
  • Documented customer interactions for follow-up and resolution tracking.
  • Trained new staff on customer service protocols and systems.
  • Managed returns and exchanges according to company procedures.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Investigated customer complaints regarding product quality or service rendered.
  • Recorded all customer interactions into the database system accurately and completely.
  • Created detailed reports on customer feedback for management review.
  • Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
  • Analyzed customer complaints and service trends to identify and correct systematic issues.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.
  • Audited customer account information to identify issues and develop solutions.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Consulted with customers regarding needs and addressed concerns.
  • Prepared daily activity reports summarizing activities related to customer support requests.
  • Processed customer account changes with proprietary software.
  • Identified areas of improvement in existing processes or procedures used for providing support services.
  • Researched customer inquiries using available resources such as FAQs and online forums.
  • Assisted in developing training materials related to new products or services being released.
  • Assisted customers with product installation, troubleshooting, and usage questions.
  • Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
  • Applied consultative approach to collect information on customer service, account and technical concerns.
  • Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
  • Developed innovative strategies to improve customer experience with the product or service offered by the company.
  • Coordinated with third-party vendors when necessary for resolving escalated customer issues.
  • Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
  • Participated in team meetings to discuss strategies for improving customer experience.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Collected, analyzed and reported on data for use in operational planning.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
  • Conducted workflow analysis, space design or cost comparison analysis.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Oversaw daily performance of computer systems.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Maintained audit trail and statistical records of problems and conditions reported by client.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.

Call Center Agent, Inbound Sales

Boost Moblie
Chattanooga
04.2022 - 08.2023
  • Assisted customers with product inquiries and service options.
  • Processed sales transactions efficiently using company software.
  • Educated clients about Boost Mobile plans and promotions.
  • Resolved customer issues and escalated complex cases when needed.
  • Maintained accurate records of customer interactions and transactions.
  • Collaborated with team members to improve service delivery processes.
  • Adapted to new products and services quickly for effective selling.
  • Provided feedback on customer trends to enhance support strategies.
  • Recorded all customer interactions in the company's CRM system.
  • Followed up with customers after their call to ensure their issue was resolved satisfactorily.
  • Maintained accurate records of conversations with clients using computer databases.
  • Resolved customer issues quickly and efficiently to maintain customer satisfaction.
  • Developed strong relationships with customers to encourage repeat business opportunities.
  • Provided efficient resolution of issues within established timeframes.
  • Provided customer service support for incoming calls and emails from customers.
  • Answered customer questions about products, prices, availability, product uses, and credit terms.
  • Identified opportunities to improve processes by analyzing customer feedback data.
  • Upsold additional products when appropriate to increase sales revenue.
  • Ensured compliance with all applicable laws and regulations relating to customer service operations.
  • Met daily performance goals related to call volume, quality assurance standards, and average handle time.
  • Advised customers on technical problems and troubleshooted solutions over the phone.
  • Analyzed call trends and identified areas for improvement in order management processes.
  • Interpreted customer needs accurately based on verbal cues during conversations.
  • Transferred difficult or complex calls to supervisors when necessary.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Call Center Sales Representative

Home Decorators Collection
Chattanooga
10.2021 - 03.2022
  • Assisted customers in selecting home decor products that fit their needs.
  • Utilized CRM software to track customer interactions and sales activities.
  • Educated customers on product features and benefits during sales calls.
  • Conducted follow-up calls to ensure customer satisfaction with purchases.
  • Resolved customer inquiries and complaints in a timely manner.
  • Maintained accurate records of sales transactions and customer information.
  • Answered incoming calls from customers, providing prompt and accurate information.
  • Assisted in training new call center staff members on proper procedures for handling calls and resolving customer issues.
  • Followed up with customers after purchase or service delivery to ensure satisfaction levels were met.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Processed orders for customers over the phone.
  • Assessed customer feedback surveys and made adjustments accordingly.
  • Participated in team meetings to discuss strategies for improving customer service experience.
  • Provided product recommendations based on customer needs.
  • Reviewed daily performance metrics such as average wait time, number of calls answered.
  • Provided technical support when needed regarding product installation, usage, troubleshooting.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Identified opportunities to cross-sell additional products and services to existing customers.
  • Networked to build client base and promote products to new and existing clients.
  • Collaborated with new customers to give details about company offerings.
  • Developed new leads each day at or above quotas.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Achieved established sales targets by generating new customer accounts.

Customer Service Executive

Blue Cross and Blue Shield
Chattanooga
08.2019 - 12.2021
  • Assisted customers with inquiries and resolved issues efficiently.
  • Processed customer orders and managed account information promptly.
  • Collaborated with team members to enhance service delivery standards.
  • Designed training materials for new staff on customer service protocols.
  • Maintained product knowledge to provide accurate information to customers.
  • Utilized CRM software to track customer interactions and feedback effectively.
  • Conducted follow-up communication to ensure customer satisfaction after service interactions.
  • Handled escalated complaints with professionalism and empathy consistently.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Tracked customer complaints and followed up to ensure resolution was achieved.
  • Performed follow-up calls to customers regarding their inquiries or orders.
  • Communicated effectively with team members to ensure timely response times for customers.
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Provided technical support when necessary to resolve complex problems.
  • Monitored customer feedback regularly to identify areas for improvement in services offered.
  • Developed strong relationships with customers by providing knowledgeable advice on products and services.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Explained benefits and advantages of different product and service offerings to customers.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Maintained accurate records of customer interactions, transactions and comments in the database system.
  • Prepared detailed reports of daily activities for management review.
  • Contacted supervisor immediately when issues required escalation to avoid lost revenue.
  • Consulted with customers regarding needs and addressed concerns.
  • Processed orders accurately and efficiently in accordance with company policies.
  • Identified opportunities for process improvement within the customer service department.
  • Assisted customers with product returns or exchanges according to established guidelines.
  • Improved operational efficiencies while managing work requests, store inventory, equipment transactions and changes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Customer Service Manager

Us Xpress Drivers
Tunnel Hill
01.2017 - 07.2019
  • Managed daily customer service operations for a leading transportation company.
  • Trained and mentored team members on effective communication strategies.
  • Resolved customer inquiries and complaints through various communication channels.
  • Collaborated with logistics teams to streamline service processes and improve efficiency.
  • Implemented customer feedback systems to identify areas for improvement.
  • Developed training materials to enhance team knowledge and skills.
  • Ensured compliance with company policies and industry regulations in service delivery.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.

Education

Howard High School
Chattanooga, Tennessee

Skills

  • Customer relationship management
  • CRM software proficiency
  • Technical support
  • Order processing
  • Service delivery improvement
  • Data analysis
  • Sales transaction processing
  • Follow-up communication
  • Team collaboration
  • Problem resolution
  • Customer feedback analysis
  • Staff training
  • Call center experience
  • Customer service excellence
  • Workflow management
  • Empathy and patience
  • Appointment scheduling
  • [Product or service] support
  • Customer response
  • Technical troubleshooting
  • Multitasking and organization
  • Issue follow up
  • Verbal and written communication
  • Time management
  • Customer relationship management (CRM)
  • Data entry
  • Adaptability and flexibility
  • Complaint handling
  • CRM software
  • Stress management
  • Email communication
  • Active listening
  • Sales support
  • Payment processing
  • Customer needs assessment
  • Application support
  • Customer service expert

Timeline

Customer Support Specialist

Home Depot
09.2023 - 07.2025

Call Center Agent, Inbound Sales

Boost Moblie
04.2022 - 08.2023

Call Center Sales Representative

Home Decorators Collection
10.2021 - 03.2022

Customer Service Executive

Blue Cross and Blue Shield
08.2019 - 12.2021

Customer Service Manager

Us Xpress Drivers
01.2017 - 07.2019

Howard High School
SHAMYRA SMITH