Shan M
Banker
Chennai
Summary
Accomplished leader with a proven track record of 18 years at various Indian Banks focusing enhanced team communication and customer satisfaction. Expert in operations management and strategic planning, spearheaded initiatives that significantly improved service quality and fostered employee growth. Skilled in business development and employee relations, strategies ensured a competitive edge and increased loyalty. Dynamic individual with hands-on experience in Retail and corporate Banking and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
18
18
years of professional experience
Work History
Assistant General Manager
Bank of Baroda
10.2023 - Current
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Chief Manager
Bank of Baroda
01.2019 - 01.2023
- Worked in Branch as well as Administrative office as various capacities.
- Handled Branch Operations, Retail, Agriculture and MSME portfolios. Worked portfolios.Worked as processing and sanction authorities and closely laisoning with higher offices for speedy sanctions and ensure customer satisfaction.
- Directed marketing efforts leading to increased brand awareness and a growing customer base.
- Managed a team of professionals to achieve organizational goals and maintain high productivity levels.
- Implemented effective training programs to enhance employee skills and improve overall job satisfaction.
- Monitored competitor activity closely, using insights to devise strategies for maintaining a competitive edge in the industry.
Manager
IDBI Bank
01.2009 - 01.2012
Executive
AXIS Bank
01.2007 - 01.2009
Education
MBA - Banking And Finance
Suresh Gyan University
04.2001 -
JAIIB And CAIIB - Banking
Indian Institute of Banking And Finance
Indian Institute Of Banking And Finance 04.2001 -
B SC Agri - Agriculture & Economics
Kerala Agriculture University
Kerala 04.2001 -
Skills
Business operations knowledge
Employee Relations
Operations Management
Strategic planning skill
Credit Underwriting for MSME,Agri and Retail
Collection and Recovery
Customer Retention
Business Development
Human Resources
Marketing initiatives
International business
Timeline
Assistant General Manager
Bank of Baroda
10.2023 - Current
Chief Manager
Bank of Baroda
01.2019 - 01.2023
Manager
IDBI Bank
01.2009 - 01.2012
Executive
AXIS Bank
01.2007 - 01.2009
MBA - Banking And Finance
Suresh Gyan University
04.2001 -
JAIIB And CAIIB - Banking
Indian Institute of Banking And Finance
04.2001 -
B SC Agri - Agriculture & Economics
Kerala Agriculture University
04.2001 -
Similar Profiles
Rekha SundavadraRekha Sundavadra
Executive at Bank of Baroda (Baroda Global Shared Services Ltd)Executive at Bank of Baroda (Baroda Global Shared Services Ltd)
Abhimanyu SinghAbhimanyu Singh
Senior Executive at BARODA GLOBAL SHARED SEVICES(BANK OF BARODA)Senior Executive at BARODA GLOBAL SHARED SEVICES(BANK OF BARODA)
Anand SoniAnand Soni
Credit Head/Chief Manager at Bank of BarodaCredit Head/Chief Manager at Bank of Baroda