Shane Allen
Nashville
Summary
Versatile and results-driven sales and customer experience professional with a track record of exceeding KPI’s and creating new standards of operation. Adequately skilled in team leadership, sales pitch development, customer acquisition, and CRM software. Known for turning underperforming teams into high-achieving units through hands-on leadership and data-driven strategies.
Overview
5
5
years of professional experience
Work History
Senior Tesla Advisor III
TESLA
2024.07 - Current
- Guided new customers through the decision-making and purchase process.
- Supported account creation and ownership onboarding. Ensured accuracy of all paperwork surrounding vehicle purchase before wet-sign.
- Utilized CRM software to optimize lead follow-up and drive business.
- Assisted in new-hire training as well as daily process refinement to support metric growth and establish new standards of operation.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients and employees at all times.
Flagship Sales Manager
Prime Communications / AT&T
2022.02 - 2023.12
- Developed and implemented new standards of operation for sales team and surrounding store managers.
- Monitored sales metrics to assess team performance, implementing corrective actions as needed.
- Provided ongoing training and mentorship for sales staff to further professional development and career growth.
Store Sales Manager
Prime Communications / AT&T
2022.08 - 2023.12
- Trained and mentored staff on product knowledge and customer service excellence.
- Devised new strategies to optimize inventory management and reduce shrinkage.
- Partnered alongside District Manager to train and develop new store managers for surrounding locations.
Retail Sales Consultant
Prime Communications / AT&T
2021.09 - 2022.08
- Responsible for new service activations in Home Internet, TV, and cellular.
- Partnered with leadership to devise and execute sales strategies to achieve monthly targets and drive revenue growth.
- Managed customer inquiries and resolved issues promptly, ensuring positive experiences.
Education
B.A. - Marketing
University of Southern Indiana
Evansville, IN2021-08
Core 40 Diploma -
Gibson Southern High School
Fort Branch, IN2019-01
Skills
- Customer Outreach & Service
- Retail & Automotive Sales
- Social Media & Digital Marketing
- Employee & KPI Management
- CRM & Lead Management
- Sales Pitch Development
- Team Leadership & Training
Affiliations
- Sigma Tau Gamma – University of Southern Indiana
- - National Award-Winning Chapter (McCune 2021 Winner)
- - Social Media Chair (2020–2021)
- - Active in community service and philanthropy campaigns
Timeline
Senior Tesla Advisor III
TESLA
2024.07 - Current
Store Sales Manager
Prime Communications / AT&T
2022.08 - 2023.12
Flagship Sales Manager
Prime Communications / AT&T
2022.02 - 2023.12
Retail Sales Consultant
Prime Communications / AT&T
2021.09 - 2022.08
B.A. - Marketing
University of Southern Indiana
Core 40 Diploma -
Gibson Southern High School