SHANE A. JERDE
White House
Summary
Detail-oriented technician with hands-on experience troubleshooting hardware and technical systems, currently pursuing a degree in Cybersecurity. Skilled in problem-solving, system diagnostics, and identifying technical issues quickly and efficiently. Combines practical technical experience with cybersecurity training to support secure and reliable IT environments. Motivated to apply technical and security knowledge in a growing IT or cybersecurity-focused role.
Overview
8
8
years of professional experience
Work History
Debug Technician
Quanta Computer
11.2023 - Current
- Hardware troubleshooting and repair
- Software debugging using debugging tools, log analysis
- Use of multimeters, oscilloscopes, and diagnostic equipment
- Attention to detail and methodical problem-solving
- Documentation and report writing
Sales Associate
American Signature Furniture
12.2022 - 11.2025
- Proven success with driving sales goals
- Maintain knowledge of all vendor products and pricing options
- Adept at assessing customer needs and resolving disputes
- Solid communication skills
- Profound knowledge of marketing and promotional strategies
Inbound Supervisor
ProPack Logistics
07.2018 - 12.2022
- Implement/Execute agreed customer service framework with Customer negotiation on Collection terms
- Perform Cash Collection, Customer deductions, and dispute management
- Provide visibility to the most current balances to be used by credit, collections, billing, and disputes
- Assist in avoiding customer disputes and miscommunication
- Support requests, issues, and efficiency projects with customers and internally
- Improve billing efficiency and reduce errors
Financial Services Representative
First Horizon Bank
03.2020 - 04.2021
- Provide exceptional customer service to clients and assist with their financial needs
- Maintain accurate records of client accounts and transactions
- Develop and maintain relationships with clients to ensure customer satisfaction
- Advise clients on financial products and services and provide accurate financial advice
- Resolved customer issues quickly and efficiently
Education
Bachelor's Degree - Cybersecurity
University of Arizona Global Campus
Tucson, AZ03-2026
Associate's Degree - Computer Information Technology
Volunteer State Community College
Gallatin, TN01-2018
Skills
- Hardware installation
- System testing
- Hardware diagnostics
- Issue resolution
- Strong work ethic
- Excellent communication
- Organizational skills
- Teamwork and collaboration
- Microsoft office
- Analytical thinking
Timeline
Debug Technician
Quanta Computer
11.2023 - Current
Sales Associate
American Signature Furniture
12.2022 - 11.2025
Financial Services Representative
First Horizon Bank
03.2020 - 04.2021
Inbound Supervisor
ProPack Logistics
07.2018 - 12.2022
Associate's Degree - Computer Information Technology
Volunteer State Community College
Bachelor's Degree - Cybersecurity
University of Arizona Global Campus