Shanekqua Beason
Memphis
Summary
Results-driven professional with a strong focus on maintaining high standards. Skilled in managing customer interactions and delivering exceptional service. Recognized for reliability and adaptability in fast-paced environments. Proficient in conflict resolution and effective communication. Known for positive attitude and customer-first approach that fosters seamless team collaboration and ensures positive outcomes. Authorized to work in the US for any employer.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Housekeeper
Hampton inn
03.2024 - 08.2024
- Provided Customer Service To Guests
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
Customer Service Associate
Walgreens
03.2021 - 01.2023
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Overnight Stocker/Sales Associate
Kroger
11.2020 - 03.2021
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
- Greeted customers and directed to requested products.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Educator
First Star Learning Academy
04.2018 - 02.2019
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Improved student comprehension by incorporating visual aids and real-life examples into lesson plans.
- Fostered safe and nurturing classroom environment, allowing children to explore and learn confidently.
- Established positive relationships with students and families.
- Created safe and nurturing learning environment for preschoolers.
Crew Member
Wendy's
04.2014 - 03.2020
- Backed up servers by setting up trays and completing some food deliveries.
- Replenished serving stations with fresh food and cleaned up spills.
- Accurately operated cash register to process customer payments.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
Education
No Degree - Business Administration And Management
Persevere
Tennessee09-2025
High School Diploma -
Graduation Alliance
Tennessee04-2025
Skills
- Effective team collaboration
- Customer engagement
- Strategic issue analysis
- Proficient in managing classroom dynamics
- Product availability optimization
- Shelf organization
- Organizational cleaning skills
Certification
- [Project Management] Training - [May 2025 - September2025]
Timeline
Housekeeper
Hampton inn
03.2024 - 08.2024
Customer Service Associate
Walgreens
03.2021 - 01.2023
Overnight Stocker/Sales Associate
Kroger
11.2020 - 03.2021
Educator
First Star Learning Academy
04.2018 - 02.2019
Crew Member
Wendy's
04.2014 - 03.2020
No Degree - Business Administration And Management
Persevere
High School Diploma -
Graduation Alliance
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