Shanequa Moore
Knoxville
Summary
Compassionate and detail-oriented healthcare professional with over 10 years of experience in clinical and administrative support roles. Expertise in coordinating patient care services, managing referrals and prior authorizations, and collaborating with interdisciplinary teams to ensure seamless continuity of care. Proficient in medical terminology and electronic health records, with a strong focus on accurate documentation and patient satisfaction. Recognized for exceptional attention to detail, effective communication skills, and a steadfast commitment to excellence and process improvement within high-volume healthcare environments.
Overview
11
11
years of professional experience
Work History
Medical Scribe
Southeastern Retina Associates
06.2018 - 08.2025
- Schedule outpatient surgeries and coordinate diagnostic testing with external providers.
- Trained new staff on scribing protocols and software systems for optimal performance.
- Implemented workflow improvements that reduced documentation turnaround time significantly.
- Field patient inquiries, triage concerns, and offer support regarding treatment plans and follow-up care.
- Work closely with physicians to facilitate care plans and provide administrative support as needed for 80 patient clinics.
- Assist with patient discharge planning, follow-up appointments, and patient communication to ensure a smooth transition of care.
- Assisted healthcare providers in real-time documentation during patient examinations.
- Documented patient encounters, ensuring accurate medical histories and treatment plans.
Manager Assistant
Southeastern Retina Associates
04.2020 - 08.2025
- Coordinate daily clinic operations including patient intake, referrals, and communication between providers and support staff.
- Supervise and coach a team of medical scribes and technicians, ensuring high standards of documentation and patient care.
- Performed chart audits, organize workflows, and lead training initiatives to improve service delivery and clinic efficiency.
- Support physicians with administrative tasks, including maintaining records and monitoring care continuity in 80 patient clinics.
- Coordinated patient scheduling, ensuring optimal appointment flow and minimal wait times.
Clinical Trial Support
Southeastern Retina Associates
01.2020 - 08.2023
- Assisted in FDA-regulated clinical trials by preparing patients for double-blind injections (placebo or active treatment) while maintaining strict confidentiality.
- Supported trial protocols by documenting procedures and observations accurately in electronic medical records (EMR).
- Ensured compliance with research ethics by withholding trial details from participants and adhering to masking procedures.
- Collaborated with physicians and clinical coordinators to ensure proper patient scheduling, consent verification, and procedural setup in 80 patient clinics.
Receptionist
Visionworks
01.2015 - 06.2018
- Managed insurance pre-certifications and appointment scheduling for a high-volume optometry clinic.
- Provided front-desk support, maintained patient records, and ensured effective communication of policies and benefits.
- Assisted with resolving patient issues and verifying insurance benefits.
- Contributed to a positive patient experience through professionalism and organizational efficiency.
- Managed multi-line phone system, ensuring timely response to customer inquiries and appointment scheduling.
- Managed over 40 customer calls per day.
Education
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA12-2025
Associate of Arts - Psychology
Liberty University
Lynchburg, VA07-2024
Skills
- Medical Terminology
- Microsoft Word, Excel, Outlook
- Healthcare Administration
- Scheduling
- Time Management
- Follow-Up & Discharge Planning
- Referral Management
- Active Listening
- Strong communication skills
- Adaptability in Fast-paced environments
- Documentation skills
- Continuous learning mindset
Timeline
Manager Assistant
Southeastern Retina Associates
04.2020 - 08.2025
Clinical Trial Support
Southeastern Retina Associates
01.2020 - 08.2023
Medical Scribe
Southeastern Retina Associates
06.2018 - 08.2025
Receptionist
Visionworks
01.2015 - 06.2018
Bachelor of Science - Psychology
Liberty University
Associate of Arts - Psychology
Liberty University