Shanga Hassan
Bartlett,TN
Summary
Motivated Psychology student at the University of Memphis with a strong interest in mental health and working with children and adolescents. Experienced in communication, emotional support, and handling high-pressure situations through roles in customer service and healthcare settings. Seeking a hands-on internship to develop skills in behavioral health, trauma-informed care, and patient support.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Academy Sports + Outdoors
2024.09 - Current
- Processed credit card transactions accurately and efficiently.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Verified that all coupons were valid prior to processing them into the system.
- Resolved customer complaints in a professional manner.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Operated cash registers to process payments for goods and services.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
Call Center Intern
ALSAC St. Jude Children's Research Hospital
2025.10 - 2026.01
- Demonstrated empathy while supporting individuals in sensitive and emotional situations.
- Conducted outbound calls to donors to secure one-time and recurring donations.
- Demonstrated empathy while addressing personal and financial donor concerns.
- Accurately entered and updated donor information, including payment details and contact data.
- Processed requests for donation changes and updates in compliance with policies.
- Managed requests for donor merchandise and fulfillment materials as required.
- Maintained confidentiality while handling sensitive donor information.
- Delivered high-quality support to enhance long-term donor relationships.
- Managed approximately 50+ outbound calls and text messages per day from customers
Seasonal Sales Associate
Target
2023.11 - 2024.01
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
Waitress/Restaurant Hostess
Casbah Cafe
2021.05 - 2022.09
- Took orders for food and drinks and delivered them to guests.
- Maintained a clean workstation by restocking supplies, wiping down counters.
- Replenished beverages when necessary.
- Performed basic math calculations when computing bills for customers' meals.
- Prepared checks accurately and processed payments promptly.
- Organized take-out orders efficiently according to customer requests.
- Answered questions about menu items, ingredients, and pricing.
- Developed positive relationships with regular customers through friendly conversation.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Education
Bachelor Of Science - Psychology
University Of Memphis
Memphis, TN2026-12
High School Diploma - undefined
Bartlett High School
Bartlett2022-05
Skills
- Active listening & Communication
- Emotional Support & Empathy
- Behavioral Observation
- Crisis awareness
- Team collaboration
- Confidentiality & professionalism
- Organization & time management
Languages
English - Full Professional
Kurmanji Kurdish - Professional
Interests
- Child and adolescent mental health
- Trauma-informed care
- Behavioral therapy
- Psychiatric care
Timeline
Call Center Intern
ALSAC St. Jude Children's Research Hospital
2025.10 - 2026.01
Customer Service Cashier
Academy Sports + Outdoors
2024.09 - Current
Seasonal Sales Associate
Target
2023.11 - 2024.01
Waitress/Restaurant Hostess
Casbah Cafe
2021.05 - 2022.09
High School Diploma - undefined
Bartlett High School
Bachelor Of Science - Psychology
University Of Memphis
Awards & Honors
Fall 2022, Freshman - Dean's List, Fall 2024, Junior - Dean's List, Spring 2025, Junior - Dean's List, Fall 2025, Senior - Dean's List