SHANIA GRAHAM
Woodspring Suites
Cookeville
2
Languages
10
years of professional experience
Professional data management specialist prepared for this role. Strong background in accurate data entry, database management, and information integrity. Skilled in collaboration, adapting to changing needs, and ensuring reliable results. Known for attention to detail, efficient time management, and strong organizational skills.
Experienced with data accuracy and efficient information processing. Use of office software and organizational skills to maintain high standards of data management. Track record of reliability and adaptability in fast-paced environments.
Work History
Front Desk Represenative
1 Year 7 Months- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using hotel management software.
- Trained new staff on front desk procedures and customer service standards to enhance team performance.
Guest Services Representative
2 Years 5 Months- Cater to diverse clientele and enhance guest experience.
- Resolved guest inquiries and issues promptly and courteously, fostering positive relationships and brand loyalty.
- Demonstrated strong interpersonal skills to effectively communicate and connect with guests from various backgrounds.
Dispatcher/Customer service
1 Year 6 Months- Coordinated schedules and dispatches for service technicians
- Assisted customers with inquiries, scheduling, and issue resolution, utilizing clear and concise communication skills in both speaking and writing.
- Maintained organized records and provided administrative support to ensure smooth operations.
Event Coordinator
6 Years 3 Months- Planned and executed diverse events, utilizing bilingual capabilities to liaise with German-speaking clients and vendors.
- Collaborated closely with clients to understand their vision and preferences, ensuring seamless event coordination and execution.
- Exhibited strong organizational skills and attention to detail to manage multiple tasks and deliver successful events.
Education
High school diploma
Skills
Fluent in English and German
Strong organizational and time-management skills
Ability to work independently and as part of a team
Exceptional communication and interpersonal skills
honed through diverse customer-facing roles.
Strong problem-solving abilities
with the capacity to remain calm and composed in high-stress situations.
Flexibility and adaptability to accommodate varying schedules and global assignments.
Proficiency in operating electronic devices for completing required tasks.
Commitment to professionalism
safety
and customer service excellence.
Efficiently managing tasks and responsibilities to meet flight schedules and ensure on-time departures.
Problem-solving skills
Time management
Listening skills
Administrative skills
File management
Microsoft office
Attention to detail
Detail-oriented
Languages
English
Native or Bilingual
German
Native or Bilingual
Timeline
Front Desk Represenative
Image Hotel Managment
01.2025 - CurrentRead More
Guest Services Representative
Woodspring Suites
03.2024 - CurrentRead More
Dispatcher/Customer service
Plumbing solutions
01.2022 - 07.2023Read More
Event Coordinator
Krewelshof
03.2016 - 06.2022Read More
Ehrenfeld
High school diploma
Read More