Shaniah burnett
Amazon
MEMPHIS
1
Language
1
Certification
5
years of professional experience
Customer service representative with experience resolving inquiries, processing refunds, and handling payment details accurately. Known for active listening, conflict resolution, and calm, efficient support across phone, chat, and email.
Work History
Customer Service Representative
2 Years 10 Months- Resolved customer inquiries through phone, chat, and email using Amazon support tools and policy guidelines.
- Processed refunds, replacements, and order adjustments while maintaining accuracy and compliance with service standards.
- Investigated account, shipping, and delivery issues, coordinating with internal teams to reach timely resolutions.
- Documented customer interactions clearly in case management systems to support consistent follow-up and issue tracking.
Customer Service Representative
3 Years 10 Months- Assisted customers with selecting appropriate truck trailers and scheduling moves based on moving supply needs and timing requirements, ensuring accurate reservations and clear explanations of rental terms and fees.
- Verified customer check-ins and check-outs, completing rental agreements and inspecting vehicles for damage while documenting mileage and fuel levels.
- De-escalated complex complaints by applying empathetic communication and policy-based solutions.
Education
High School Diploma
- Honor Roll 2021
- Honoree of best attendance
- Awarded homecoming queen
- Honoree of top a ACT score
- 4.0 GPA
Skills
Customer service
Payment processing
Record management
Computer proficiency
Order management
Problem resolution
Critical thinking
Dispute management
Order fulfillment
Accomplishments
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- MCAS - Microsoft Certified Application Specialist
- Sales Essentials Certificate
Languages
English
Full Professional
Timeline
Customer Service Representative
Amazon
01.2024 - CurrentRead More
Customer Service Representative
Uhual
02.2022 - 12.2025Read More
Whitehaven High School
High School Diploma
Read More