Shaniya Glenn
Hendersonville
Summary
Production lead with a track record of implementing process improvements that boost operational efficiency. Expertise in team leadership, safety compliance, and quality inspection, fostering a culture of continuous improvement.
Overview
10
10
years of professional experience
Work History
Brazer
Precision Coils
Brownsville, TN
07.2023 - 03.2026
- Operated brazing equipment to join metal components with precision and efficiency.
- Ensured adherence to safety standards and protocols during all brazing operations.
- Performed quality inspections on finished products to maintain high manufacturing standards.
- Monitored inventory levels of materials, ensuring timely replenishment for uninterrupted production.
Production Lead
Unliever
Covington, TN
01.2019 - 07.2023
- Led production teams to achieve daily output targets while maintaining quality standards.
- Implemented process improvements that reduced downtime and increased operational efficiency.
- Trained and mentored junior staff on production techniques and safety protocols.
- Collaborated with cross-functional teams to streamline workflows and enhance productivity.
- Developed training programs focused on best practices in production processes and equipment usage.
Customer Service Representative
Bank of America
Johnson City, TN
09.2016 - 02.2019
- Resolved customer inquiries and issues efficiently through effective communication and problem-solving techniques.
- Processed transactions accurately while maintaining compliance with banking regulations and policies.
- Educated customers on product features, services, and promotions to enhance their banking experience.
- Utilized CRM software to track customer interactions and improve service delivery based on feedback trends.
- Collaborated with team members to streamline processes, enhancing overall operational efficiency and client satisfaction.
Education
High School Diploma -
Ripley High School
Ripley, TN05-2015
Skills
- Personal protective equipment
- Leak testing
- Quality inspection
- Visual inspection
- Defect identification
- Preheating techniques
- Temperature control
- Joint design
- Aluminum brazing
- Resistance brazing
- Welding safety
- Torch brazing
- Time management
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Brazer
Precision Coils
07.2023 - 03.2026
Production Lead
Unliever
01.2019 - 07.2023
Customer Service Representative
Bank of America
09.2016 - 02.2019
High School Diploma -
Ripley High School