SHANKARAKRISHNAN V

· Pre-Opening experience of F&B operation.

· To ensure complete Guest Satisfaction and repeat clientele by making sure that Quality of Service is offered to the guest.

· Constantly working on increasing the restaurant Footfall cover and revenue to exceed Sale Targets.

· Ensuring that Restaurant food cost are in line with the budgets.

· Formulating Training and development plan for team members.

· Consistently review Operations and Staff to identify any problems, concerns, and opportunities for improvements.

· Create a positive Guest experience by delivering a high level of service and ensuring all staff engages guests to understand their needs and exceed expectations.

· Focusing on Social Media to update Restaurant Ranking on Top Continually (Trip Advisor / Swiggy and Zomato).

• Drove process improvement efforts by identifying inefficiencies, developing solutions, and monitoring results over time.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Mentored department staff members, fostering a culture of continuous learning and professional development.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Promoted a positive work environment by fostering open communication channels between team members at all levels within the organization.

· Taking care of F&B outlet operations and coordinating with individual outlet managers.

· Effective in handling Guest complaints and Special requests.

· Driving F&B GV score and Guest Satisfaction plans.

· Implementing Marketing plan and promotion to the outlets.

· Closely monitoring all Guest needs and training to the Associates.

· High Scored 96% at Coyle Audit and 100% at BSA Audit.

· Monitoring and Maintaining a regular Audit for the outlets by monthly, Quarterly, Halferly, and Yearly.

· Closely tracking on targets and Sales budget of each outlet and achieving the target.

· Handling Signature Rooftop restaurant Skyloft ( Bar & Kitchen)and Vapor (Lounge Bar)

· Forecasting on Monthly Beverage cost and sales.

· Implementing Unique F&B calendar and offers to all outlets.

· Closely working with Beverage Vendors for all kinds of beverage Promotions and Offers.

· Controlling Beverage cost and diluting non-moving brands.

· Training F&B associates on Beverages, Cocktails and Wine.

· Focusing on Social Media to update Restaurant Ranking continuously.